Consulting Engineer
Job ID: 109068
Location: Research Triangle Park, NC [Remote]
Salary: $60.00 - $68.00 hourly
Category: Other
Employment Type: Contract
Our client is hiring a skilled Consulting Engineer to join our dynamic team in a remote capacity. This role is integral to providing top-tier technical support and consulting services to our United States Public Sector customers. As a part of the Expert Care National – High Touch Technical Support (HTTS) team, you will be collaborating with a group of exceptional Tier 3 Technical Consulting Engineers. This position offers a unique opportunity to specialize in core technologies while gaining comprehensive knowledge of network products, protocols, and best practices. The ideal candidate will be a problem-solver, a team player, and dedicated to customer success.
Responsibilities:
- Provide leading-edge technical support at security classification to Federal and SLED customer bases via phone, email, web, and remote access.
- Work collaboratively with customers, partners, account teams, and other engineers to troubleshoot & debug product problems independently.
- Specialize in one or more core technologies, including System Management, Security, and Data Center technologies.
- Manage a case load of lower critical issues while providing technical support during critical network issues.
- Collaborate with professional teams focusing on problem resolution and access advanced labs for troubleshooting.
- Utilize collaborative tools, intellectual capital, and technical expertise to deliver hardware and software solutions to critical customers.
- Sole US Citizenship with the ability to obtain a clearance.
- Cisco CCNP-CCIE equivalent expertise in troubleshooting/supporting one or more of the 3 technologies: System Management, Security, Data Center.
- Proven problem-solving and troubleshooting methodology.
- Strong skills in Communication & Facilitation, Listening & Affirmation, Influence & Persuasion, Public Speaking & Presentation, Coaching.
- B.S. degree in a technical field (CS/EE preferred).
- Hands-on expertise with Routing protocols (OSPF, EIGRP, BGP), General protocols (DNS, DHCP, ARP), and Transport protocols (TCP, UDP, QUIC).
- Experience with Network access protocols (SSH, TELNET, RADIUS, TACACS), File management protocols (TFTP, FTP, SFTP, SCP), and Secure protocols (TLS, HTTPS, IPSEC, PKI).
- Familiarity with Cisco technologies (VXLAN, ACI Multipod/Multisite, Nexus Dashboard Orchestrator, Wireless, SD-WAN, VPN, AnyConnect, Stealthwatch).
- Proficiency in Networking tools (Wireshark/packet captures, packet tracer, debugs/log analysis, putty/SecureCRT, Kubernetes, Postgres).
- Desirable: Cisco Network Certifications (CCT, CCST, CCDA, CCDP, CCDE, CCNA, CCNP, CCIE, etc.).
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn't just a tagline – it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.
Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.
Benefits of Working for GDH:
- Professional Development
- Competitive pay
- Full health insurance
- 401k Plan
- Holiday Pay
- Gym Membership Reimbursement
- Weekly Paycheck & Direct Deposit
- & More!
