IT Help Desk – Password and Security
Job ID: 109075
Location: Little rock, AR [Flex]
Salary: $10.00 - $15.00
Category: Other
Employment Type: Contract
Job Description:
Our client is hiring a highly motivated and knowledgeable IT Help Desk Technician to provide exceptional password reset and basic technical support services. This full-time role, located in Little Rock, AR, is ideal for a proactive and hard-working individual who is eager to assist users, learn, and improve processes. The successful candidate will be the frontline support for user access issues, ensuring high-quality customer service and adherence to security protocols. This role offers a unique opportunity to contribute to the smooth operation of our IT services, with a focus on user satisfaction and data security.
Responsibilities:
- Perform password resets and troubleshoot related user access issues in a timely and professional manner.
- Deliver high-quality customer support, addressing technical issues with a keen sensitivity to secure and confidential information.
- Collaborate with team members to identify, diagnose, and resolve IT issues.
- Proactively seek opportunities to enhance and streamline support processes and systems.
- Provide effective solutions to user problems, ensuring a high level of user satisfaction.
- Handle sensitive information responsibly, maintaining confidentiality and integrity.
- Maintain up-to-date knowledge of the latest IT security practices and standards.
- Escalate complex issues to higher-level technical staff as required.
- Minimum of 1 year of IT help desk or technical support experience.
- Strong customer service skills and a proactive approach to problem-solving.
- Reliable and detail-oriented, with the ability to prioritize tasks effectively.
- Excellent communication skills, both verbal and written.
- Able to handle sensitive and confidential information with discretion.
- Team player with the ability to work collaboratively in a dynamic environment.
- Willingness to ask questions, learn, and seek help when necessary.
- Knowledge of IT security practices and data protection laws is a plus.
- Availability to work full-time in Little Rock, AR.
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.
Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.
Benefits of Working for GDH:
- Professional Development
- Competitive pay
- Full health insurance
- 401k Plan
- Holiday Pay
- Gym Membership Reimbursement
- Weekly Paycheck & Direct Deposit
- & More!
