Customer Delivery Engineering Technical Leader

Job ID: 111916
Location: Research Triangle Park, North Carolina  [On-Site]
Category: Infrastructure
Employment Type: Contract
Date Added: 01/26/2026
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Role Summary
A technical leadership role focusing on customer delivery of advanced networking solutions. This position requires hands-on expertise with Cisco technologies, including network provisioning, assurance, and operations. The role involves leading deployment, troubleshooting, and maintenance activities to ensure optimal system performance and client satisfaction within a collaborative, onsite environment.

Responsibilities

  • Lead end-to-end deployment and configuration of Cisco DNA Center (DNAC) and Catalyst switches.
  • Manage provisioning, assurance, and maintenance tasks within Cisco DNAC platform.
  • Implement and troubleshoot Software Defined Access (SDA) components, including LISP, micro-segmentation, and DNAC/ISE integration.
  • Design, deploy, and support Catalyst 9000 series switches, such as 9200-CX, 9300, 9500, and 9600 models.
  • Configure and troubleshoot IPv4/IPv6 routing protocols including BGP, IS-IS, and OSPF.
  • Collaborate with clients and internal teams to resolve network issues promptly and efficiently.
  • Document network configurations, processes, and troubleshooting procedures accurately.
  • Maintain up-to-date knowledge of Cisco networking products and solutions to inform best practices.
  • Provide technical guidance and mentorship to junior team members.
  • Support ongoing network optimization efforts to improve scalability and security.

Qualifications

  • Minimum of 2 years' hands-on experience with Cisco DNA Center (DNAC) provisioning and operations.
  • Proven expertise with Catalyst 9000 switch family deployment and troubleshooting.
  • Strong knowledge of IPv4 and IPv6 routing protocols, particularly BGP, IS-IS, and OSPF.
  • Experience with Software Defined Access (SDA), LISP, and DNAC/ISE integration.
  • Ability to troubleshoot complex network environments and implement solutions efficiently.
  • Excellent communication and problem-solving skills.
  • Availability to work onsite in a collaborative environment.
  • Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
  • Relevant Cisco certifications are preferred but not mandatory.
  • Ability to adapt to evolving technologies and process changes.

Publishing Pay Range: $70.00 – $72.00 Hourly
This position is based in office and requires employee to work on-site.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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