ServiceNow Administrator

Job ID: 111751
Location: Alexandria, Virginia  [Remote]
Category: App/Dev
Employment Type: Contract
Date Added: 01/31/2026
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Role Summary
A ServiceNow Administrator is focused on supporting and maintaining the ServiceNow platform. The role involves configuring discovery tools, managing CMDB health, and collaborating with senior team members to ensure platform stability and performance. The ideal candidate is eager to develop technical skills and grow into a comprehensive ServiceNow administrator.

Responsibilities

  • Support and administer the ServiceNow platform to ensure optimal performance and stability.
  • Configure and maintain Discovery probes, patterns, and mid-servers.
  • Implement and manage Service Graph Connectors for system integrations.
  • Monitor and maintain the health and accuracy of the CMDB.
  • Assist with platform upgrades, patches, and troubleshooting/debugging tasks.
  • Collaborate with senior engineers to develop enhancements and resolve technical issues.
  • Document configurations, processes, and troubleshooting steps for team knowledge sharing.
  • Stay informed on best practices and new features within ServiceNow.
  • Participate in continuous improvement initiatives and system optimization efforts.
  • Communicate effectively with technical and non-technical stakeholders.

Qualifications

  • Bachelor’s degree in Computer Science or a related field.
  • Minimum 1 year of ServiceNow administration or development experience.
  • ServiceNow Certified System Administrator (CSA) certification.
  • Strong understanding of ServiceNow administration, including user management and configurations.
  • Experience editing and customizing Discovery probes and patterns.
  • Familiarity with platform upgrades, debugging techniques, and troubleshooting.
  • Proven problem-solving skills and quick learning ability.
  • Excellent communication and collaboration skills.
  • Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Publishing Pay Range: $52.00 – $55.00 Hourly
This is a fully remote role and can be performed from an approved location.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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