ServiceNow Developer

Job ID: 111151
Location: Montgomery, AL  [On-Site]
Category: App/Dev
Employment Type: Contract
Date Added: 02/02/2026
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ServiceNow Developer 

Position Overview:
In this critical role, you will design, develop, configure, and maintain advanced ServiceNow applications to streamline IT Service Management (ITSM) processes across multiple MES modules. Your expertise will enable efficient incident, change, release, and problem management workflows, contributing to the success of large-scale IT modernization initiatives.

Key Responsibilities:

  • Develop and customize ServiceNow applications, including forms, workflows, business rules, client scripts, and UI policies, ensuring they meet business requirements.
  • Design and implement automation, integrations, and workflows that optimize incident, problem, change, release, and service catalog processes within the ITSM ecosystem.
  • Collaborate with module contractors, product owners, and enterprise teams to deliver seamless, scalable solutions aligned with organizational objectives.
  • Troubleshoot and resolve ServiceNow platform issues, providing timely support to ensure high system availability and performance.
  • Maintain comprehensive documentation of workflows, configurations, and solutions, supporting ongoing maintenance and future enhancements.
  • Participate in testing, code reviews, and deployment activities to uphold quality standards and project deadlines.
  • Stay current with ServiceNow platform developments, incorporating best practices and new features to continually improve system efficiency.

Qualifications & Skills:

  • 3-5+ years of hands-on ServiceNow development experience within ITSM environments.
  • Strong proficiency in ServiceNow development including forms, workflows, business rules, and scripting.
  • In-depth knowledge of ServiceNow ITSM modules: Incident, Problem, Change, Release, Service Catalog, CMDB, Knowledge Management, and Event Monitoring.
  • Experience with ServiceNow Flow Designer, IntegrationHub, and custom application development is highly desirable.
  • Demonstrated ability to troubleshoot, analyze, and resolve platform issues efficiently.
  • Deep understanding of ITIL v4 principles and practices.
  • Excellent communication, teamwork, and stakeholder engagement skills.

Preferred Experience & Certifications:

  • Certified ServiceNow System Administrator (CSA), Implementation Specialist (CIS – ITSM), and Application Developer (CAD).
  • Additional certifications such as ITIL 4 Foundation, ServiceNow Technical Architect, or PMI Agile Certified Practitioner (PMI-ACP) are a plus.
  • Experience working in government IT projects or large enterprise environments.
  • Prior involvement with Agile development methodologies and supporting government modernization initiatives.

Educational Background:

  • Bachelor’s degree in Computer Science, Information Technology, or related fields.
  • Equivalent work experience (10+ years) may be considered in lieu of a degree.
  • Additional coursework or certifications in IT Service Management, Software Engineering, or Enterprise Architecture are advantageous.

Publishing Pay Rate: $47.00 – $50.00 Hourly 

 

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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