Service Desk Analyst

Job ID: 112064
Location: Bartlesville, Oklahoma  [On-Site]
Category: Infrastructure
Employment Type: Contract
Date Added: 02/17/2026
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We are looking for a dedicated and service-oriented Service Desk Analyst to become a vital part of our IT team. This role offers an excellent opportunity to develop your technical skills, enhance your problem-solving abilities, and grow within a supportive environment.

Key Responsibilities:

  • Serve as the first point of contact for end users seeking technical assistance via phone, chat, email, and support tickets, ensuring professional and courteous communication at all times.
  • Diagnose and troubleshoot hardware and software issues using diagnostic tools and utilities, providing effective solutions that minimize downtime.
  • Install, configure, and upgrade software and hardware components, including workstations, printers, and peripheral devices.
  • Perform routine preventive maintenance to ensure optimal performance of IT assets.
  • Prioritize and manage support requests based on urgency and impact, with a focus on delivering timely and efficient resolutions.
  • Escalate complex or unresolved issues to senior technicians or specialized teams, ensuring smooth handoffs and continuous support.
  • Collaborate with IT colleagues and key operational teams to streamline support processes and improve service quality.
  • Document technical issues and resolutions in knowledge base articles, FAQs, and support documentation to enhance team resources and facilitate quicker future responses.
  • Follow up with users after resolution to confirm satisfaction and identify opportunities for proactive improvement.

Qualifications & Experience:

  • 0–3 years of experience in IT support, help desk, or a related technical role.
  • Strong verbal and written communication skills, with a genuine customer-centric approach.
  • Basic understanding of common operating systems, software applications, and hardware devices.
  • Ability to work independently on routine tasks and troubleshoot common technical issues confidently.
  • Eagerness to learn, adapt to new technologies, and develop professionally.
Publishing Pay Range: $17.00 – $20.00 Hourly

 

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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