Jira Dispatcher
Job ID: 112206
Location: Rogers, Arkansas [On-Site]
Category: Infrastructure
Employment Type: Contract
Date Added: 03/12/2026
This entry-level position involves managing and organizing Jira tickets to facilitate smooth workflow processes across multiple teams. The Jira Dispatcher plays a vital role in maintaining task clarity, ensuring timely updates, and supporting overall ticket management. The role requires strong organizational skills and effective communication to ensure a seamless ticket routing process and steady project progression.
Responsibilities
- Monitor and triage incoming Jira tickets throughout the workday
- Assign tasks to appropriate teams or individuals based on category and priority
- Verify that tickets contain complete and accurate information prior to assignment
- Update ticket statuses, add notes, and maintain an organized Jira board
- Follow up on stalled or overdue tickets to promote ongoing progress
- Communicate with requesters for clarification or provide basic status updates
- Escalate issues requiring higher-level attention to appropriate personnel
- Maintain consistent follow-through on assigned tasks and requests
- Contribute to a clean and up-to-date workflow environment
- Support team collaboration by facilitating effective communication around ticket resolution
Qualifications
- Experience working with Jira or similar ticketing systems preferred but not required
- Strong attention to detail and excellent organizational skills
- Clear, concise, and professional communication abilities
- Ability to manage multiple requests and prioritize effectively
- Reliable, process-oriented, with a calm demeanor under pressure
- Availability to work full-time during scheduled hours
- Must be legally authorized to work in the United States
- Ability to adapt quickly to workflow needs and organizational changes
- Basic computer literacy and proficiency with common office tools
Publishing Pay Range: $18.00 – $20.00 Hourly
This position is based in office and requires employee to work on-site.