Technical Lead

A senior-level Technical Lead role responsible for managing and supporting patient support solutions within the healthcare and pharmaceutical sectors. This position involves leading technology projects, collaborating with internal teams and external partners, and overseeing the deployment and maintenance of technical systems to enhance patient experience programs. The role requires strategic oversight, technical expertise, and stakeholder engagement to drive successful project outcomes and system improvements.

Responsibilities

• Lead the planning, execution, and delivery of technical projects supporting patient support programs.
• Collaborate with internal stakeholders, including Patient Support Program teams, Data & Reporting, and Marketing, to define technical requirements and solutions.
• Manage internal and external technical support resources for the development, implementation, and maintenance of systems and integrations.
• Assist with technology specifications, system design, deployment, and end-user training for various applications.
• Provide business and technical analysis expertise for system design, process improvements, and integration development.
• Oversee vendor evaluation, selection, and management to ensure quality and compliance standards are met.
• Develop and maintain interfaces between multiple vendors and systems to ensure seamless data flow and system interoperability.
• Support validation processes, including computerized System Validation and compliance with relevant industry standards such as part 11.
• Monitor industry trends to identify opportunities for technological enhancements and process improvements.
• Serve as the IT subject matter expert for U.S. patient support programs and maintain strong stakeholder relationships.

Qualifications

• Bachelor’s Degree in a related field.
• 7+ years of experience managing full systems lifecycle management and deployment.
• 4+ years of experience within the pharmaceutical or healthcare industry, specifically supporting patient support or experience programs.
• Proven ability to implement and support complex technical systems, including integrations and data management.
• Experience supporting computerized System Validation and regulatory compliance, including 21 CFR Part 11.
• Strong understanding of HIPAA regulations related to data security, encryption, and system handling.
• Proficiency with project management methodologies and system development lifecycle principles.
• Demonstrated experience in vendor management and cross-functional stakeholder engagement.
• Excellent problem-solving, communication, and leadership skills.
• Ability to work effectively in a hybrid work environment, balancing remote and in-office tasks.

Publishing Pay Range: $123,000.00 – $165,000.00 Annually

This position offers a hybrid schedule, with time split between the office and remote work.