Network Technician

Job ID: 112542
Location: Montgomery, AL  [On-Site]
Category: Infrastructure
Employment Type: Contract
Date Added: 05/04/2026
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Role Summary
This position is a full-performance level role responsible for monitoring and maintaining statewide LAN/WAN network systems. The technician will support the operational stability of complex voice and data circuits, ensuring reliable network performance across multiple facilities. The role requires technical expertise in network management, incident resolution, and customer service, with an emphasis on shift work to provide 24/7 support.

Responsibilities

  • Monitor network alarms, alerts, and faults, responding promptly to maintain service reliability.
  • Maintain and update incident, request, problem, configuration, change, and resolution records in ServiceNow.
  • Analyze network performance reports from management systems, databases, and spreadsheets to identify issues.
  • Initiate trouble reports and coordinate corrective actions with maintenance or technical support teams.
  • Participate in rotating shifts, including weekends and holidays, as part of a 24/7 operational support team.
  • Complete two weeks of training on the 2nd shift (2pm–10pm), followed by two weeks on the 1st shift (8am–4pm), before working the 3rd shift (12am–8am).
  • Adhere to scheduled work rotations: 10 days on, 4 days off, 5 days on, 2 days off, then repeat.
  • Troubleshoot voice and data circuit issues, leveraging knowledge in network configurations.
  • Collaborate with team members to resolve operational issues efficiently.
  • Document all troubleshooting and maintenance activities accurately in network management tools.

Qualifications

  • Minimum one year of experience in LAN/WAN support and maintenance.
  • At least one year of call center or service desk experience.
  • Strong customer service and communication skills.
  • Working knowledge of voice and data circuit troubleshooting.
  • Experience with incident ticketing systems such as ServiceNow or Remedy.
  • Familiarity with network management reports and analysis tools.
  • Ability to work rotating shifts including overnight hours.
  • High School Diploma or GED required.
  • Availability to train on 2nd shift before transitioning to 3rd shift work.
  • Authorization to work in the U.S. without sponsorship.

Publishing Pay Range: $18.00 – $20.00 USD Hourly

This position is based in office and requires employee to work on-site.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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