Client Operations Support

Job ID: 113795
Location: Dallas , Texas  [Hybrid]
Category: Other
Employment Type: Contract
Date Added: 10/12/2026
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Role Summary

The Senior Client Support Operations Manager oversees daily support operations and service delivery for enterprise telecommunications environments. This role coordinates response to service disruptions, operational issues, and planned maintenance while providing proactive communication and reporting to support service stability and customer satisfaction.

Responsibilities

  • Monitor service outages and coordinate incident response and resolution activities.
  • Manage escalations based on business impact, urgency, and service requirements.
  • Coordinate cross-functional resources to support timely issue resolution, service restoration, and operational stability.
  • Maintain clear and timely communication with customers and internal stakeholders regarding service issues and resolution activities.
  • Plan and coordinate scheduled maintenance activities and support operational readiness for planned work.
  • Analyze service trends, identify operational risks, and recommend opportunities to improve service delivery.
  • Develop customized performance reports, operational metrics, and service insights.
  • Determine appropriate communication and escalation approaches based on business impact and individual circumstances.
  • Support Quarterly Business Reviews by preparing accurate and relevant operational information.
  • Manage multiple priorities and exercise sound judgment when balancing customer requirements with broader operational priorities.

Qualifications

  • Experience managing customer support operations, service delivery, account support, or a related function.
  • Strong coordination, communication, and stakeholder management skills.
  • Ability to assess complex situations and make effective decisions independently.
  • Strong problem-solving skills and attention to detail.
  • Experience using support, incident management, and reporting tools.
  • Strong organizational and time-management skills with the ability to manage multiple priorities.
  • Relevant education, training, certifications, or equivalent practical experience.
  • Ability to work on-site in Dallas, Texas, two days per week.
  • Must be authorized to work in the United States.

Publishing Pay Range: $40.00 – $45.00 hourly

This position offers a hybrid schedule, with time split between the office and remote work.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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