Utilities Provider Implements Formalized QA Program
Quality assurance initiatives are of paramount importance to publicly owned agencies. These agencies are entrusted with delivering essential services and programs that directly impact the lives of their constituents. Ensuring the quality and reliability of these services is not only a matter of public trust but also a fundamental aspect of fulfilling their mission.
CHALLENGE:
A utilities provider did not have a formalized QA program and were behind on their testing deadlines every year. They needed to fix this issue for all systems, most specifically a large project connecting different platforms: customer information system, meter data management system and customer management system all at the same time.
Everything needed upgrading, from the meters in the field all the way to their billing processes. Their current system was not user friendly, and customers had to go to multiple platforms to see their bill, utility usage, set alerts, etc.
SOLUTION:
GDH assembled a team of QA analysts, project managers, and application analysts to develop and implement a comprehensive virtual self-service solution for customers. To enhance testing capabilities, GDH expanded their testing licensing, inputs, and resources, resulting in a robust testing program with thorough documentation.
Before considering new technology purchases, the team analyzed customer service requests. They identified and addressed existing project issues, resulting in cost savings for the company.
RESULT:
The utility company met their testing schedule on time and ahead of schedule for the first time in 20 years. GDH also efficiently deployed new modules in their customer information system, Kayenta, that integrated all of their systems while maintaining cost-effectiveness.
They successfully upgraded current versions, ensuring seamless integration across all systems via web and mobile platforms, providing customers with easy access to their utility accounts.
- First time in 20 years on time and ahead of testing schedule
- Deployed new, cost-effective modules
- Ensured seamless integrations
- Enhanced central accessibility for customers
Outdated testing processes jeopardize project timelines and public trust.
When a utilities provider faced years of missed testing deadlines, GDH delivered a team that formalized QA, deployed new systems, and ensured integration. Our project experts bring deep experience in utilities and energy IT modernization.
Is your team facing a critical need that existing staffing or professional services partners can’t fulfill? GDH is here to help.
Ready to solve critical testing challenges and elevate service reliability? Contact GDH today to build a project team that delivers seamless integration, reliable execution, and measurable results.
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