Endpoint Engineer

Role Summary

This role involves managing complex Microsoft Teams issues and supporting enterprise-level collaboration and endpoint configurations. The position requires a seasoned IT professional capable of troubleshooting and resolving advanced communication platform challenges, ensuring optimal performance and user experience. The role also encompasses collaborating with cross-functional teams to implement infrastructure improvements and streamline endpoint management processes.

Responsibilities

• Lead investigations into complex Microsoft Teams issues including microphone, video, connectivity, call quality, and Teams Phone problems.
• Analyze and troubleshoot Windows 10/11 endpoint configurations, imaging processes, and Active Directory integrations.
• Identify root causes of user impact inconsistencies and develop sustainable resolution strategies.
• Evaluate and enhance endpoint imaging standards, configuration procedures, and Office 365 tenant settings.
• Collaborate with infrastructure, systems architecture, and other IT teams to implement effective solutions.
• Support deployment and adoption efforts for Windows 11 and Office 365 optimization projects.
• Document troubleshooting procedures, configuration standards, and best practices to prevent recurring issues.
• Provide strategic guidance for long-term improvements in endpoint management and collaboration tools.
• Monitor and troubleshoot policy, imaging, profile, and tenant-level issues affecting subsets of users.
• Assist in the development and implementation of IT processes that enhance system reliability and performance.

Qualifications

• Proven experience troubleshooting Microsoft Teams in enterprise environments.
• Strong background in Office 365 administration and engineering.
• In-depth knowledge of Active Directory and endpoint configuration management.
• Experience with Windows 10/11 imaging, deployment, and configuration processes.
• Ability to diagnose issues affecting specific user groups, including policies, imaging, profiles, and tenant-level inconsistencies.
• Demonstrated ability to work independently and lead initiatives.
• Excellent problem-solving and analytical skills.
• Effective communication skills to document and share best practices.
• Availability to work on-site as required.

Publishing Pay Range: $62.00 – $68.00 hourly

This position is based in office and requires employee to work on-site.