IT Service Desk Specialist

Job ID: 112253
Location: Tulsa, Oklahoma  [Hybrid]
Category: Infrastructure
Employment Type: Contract
Date Added: 03/22/2026
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We are seeking a dedicated and skilled IT Service Desk Specialist to join our dynamic technical support team. This role offers an exciting opportunity to deliver exceptional customer service while honing your technical expertise in a fast-paced environment.

Key Responsibilities:

  • Provide primary technical support via phone, email, and voicemails to resolve a wide range of issues related to hardware, software, and network connectivity.
  • Utilize remote tools such as Bomgar to diagnose and troubleshoot client machines effectively.
  • Support and troubleshoot Microsoft Office suite applications, web browser add-ins, printing devices, and mobile devices (iOS, Android).
  • Handle network configuration and connectivity issues, ensuring minimal downtime.
  • Document all support activities accurately within the ServiceNow ticketing system for transparency and future reference.
  • Perform virus and malware removal to safeguard systems against threats.
  • Install, configure, and manage software deployments using SCCM, including verification of successful installations.
  • Support user account management activities within Active Directory, such as unlocking accounts, changing passwords, and managing group memberships.
  • Assist with technical writing by creating and maintaining knowledge base articles for common issues and solutions.
  • Collaboate with team members, contributing to a positive and efficient support environment.
  • Be flexible to work overtime as needed to ensure team coverage during vacations or illness.

Qualifications:

  • Minimum of 2 years’ experience in a Service Desk or Desktop Support role.
  • Proven troubleshooting skills with Windows 10 and Office 365 suite.
  • Strong knowledge of mobile device configuration and support.
  • Familiarity with Active Directory, SCCM, and remote support tools.
  • Excellent communication skills, both written and verbal, with a focus on customer service.
  • Ability to produce clear and concise technical documentation.
  • Technical acumen in virus and malware remediation.
Publishing Pay Range: $17.00 – $21.00 Hourly

 

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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