Network Technician

Job ID: 112024
Location: Montgomery, AL  [On-Site]
Category: Infrastructure
Employment Type: Contract
Date Added: 02/10/2026
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This full-performance level position involves technical support and monitoring of statewide LAN/WAN networks, including both voice and data circuits. The technician will oversee network operations, troubleshoot issues, and maintain network integrity across multiple complex environments. The role requires proactive problem-solving, accurate record-keeping, and adherence to operational procedures to ensure optimal network performance.

Responsibilities

  • Monitor network alarms, alerts, and faults to ensure continuous service reliability.
  • Respond promptly to network incidents, troubleshooting issues to restore service.
  • Maintain and update ServiceNow records, including incidents, requests, problems, change requests, and resolution documentation.
  • Analyze network performance reports from management systems, databases, and spreadsheets to identify potential issues.
  • Initiate trouble reports and coordinate corrective actions with maintenance or technical support teams.
  • Participate in rotating shift schedules, including weekends and holidays, as part of a 24/7 support team.
  • Support the maintenance of LAN/WAN configurations for point-to-point, wireless, campus, VPN, and agency host computers.
  • Collaborate with technical teams to implement network improvements and updates.
  • Document network configurations, changes, and procedures accurately within designated systems.
  • Assist in diagnosing voice and data circuit issues, contributing to resolution strategies.

Qualifications

  • Minimum of 1 year of experience supporting LAN/WAN networks and maintenance activities.
  • At least 1 year of call center or service desk experience providing technical support.
  • Strong customer service skills with the ability to communicate technical information effectively.
  • Knowledge of voice and data circuits, including troubleshooting and research methodologies.
  • Experience with incident ticketing and management systems such as ServiceNow or Remedy.
  • High School Diploma or GED required.
  • Ability to work in a shift environment, including weekends and holidays.
  • Good analytical skills and attention to detail.
  • Familiarity with network management tools and reporting systems.
  • Candidates must have permanent authorization to work in the U.S. without current or future sponsorship.

Publishing Pay Range: $18.00 – $20.00 USD Hourly

This position is based in office and requires employee to work on-site.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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