System Admin

This role involves overseeing the administration, management, and support of an organization's Microsoft 365 (M365) hybrid environment. The position requires ensuring optimal system performance, security, and integration of cloud-based and on-premises M365 services. It is suited for an experienced systems administrator capable of working independently to support end-users and collaborate with cross-functional teams to maintain a secure and efficient hybrid M365 environment.

Responsibilities

• Administer and manage M365 services including Exchange Online, SharePoint Online, OneDrive, Teams, and other applications.
• Monitor M365 health, performance, and logs to ensure system stability, security, and compliance.
• Troubleshoot and resolve issues related to M365 service disruptions, integrations, and hybrid configurations.
• Configure and maintain mailboxes, including email forwarding, shared mailboxes, and security settings for secure email communication.
• Maintain and troubleshoot hybrid Exchange environments, ensuring mail flow and directory synchronization are functioning properly.
• Implement and enforce security policies and best practices within M365, including data loss prevention and compliance controls.
• Conduct regular security audits and assessments to ensure regulatory and organizational compliance.
• Provide Tier 3 support for complex M365-related issues and assist end-users with troubleshooting.
• Develop and deliver training materials and documentation for end-user and IT staff education.
• Collaborate with IT support teams, vendors, and stakeholders to integrate M365 services and deploy new features in a hybrid environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 3-5 years of experience in M365 administration or similar roles, with proven experience managing hybrid environments.
• Strong knowledge of Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, and Teams.
• Proficiency in managing hybrid configurations involving Azure AD Connect, Exchange Hybrid, and hybrid mail flow.
• Experience with Active Directory, Azure Active Directory, and hybrid identity solutions.
• Familiarity with networking protocols such as DNS, DHCP, TCP/IP.
• Skills in scripting languages like PowerShell, Python, or equivalent for automation tasks.
• Knowledge of security principles, best practices, and tools related to M365 security and compliance.
• Strong customer service, communication, and organizational skills.
• Ability to work independently, prioritize tasks, and operate effectively within a collaborative team environment.
• Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
• Valid security clearance (Secret) required.
• Certifications such as CompTIA Security+ and ITILv4 Foundations are preferred.

Publishing Pay Range: $40.00 – $45.00 Hourly

This is a fully remote role and can be performed from an approved location.