Windows Endpoint Support Engineer

Job ID: 112104
Location: Topeka, Kansas  [Remote]
Category: Infrastructure
Employment Type: Contract
Date Added: 03/03/2026
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Office 365 / Endpoint Engineer

Contract Opportunity (90 Days + Potential Extension)

Overview

We are looking for a versatile Office 365 / Endpoint Engineer to support a critical Microsoft Teams and endpoint reliability initiative within a large-scale enterprise environment.

This is a 90-day contract engagement, with the possibility of extension, centered on diagnosing and resolving intermittent Microsoft Teams performance issues impacting a wide user population. The ideal candidate is a hands-on engineer with strong technical breadth, exceptional troubleshooting abilities, and a talent for bringing clarity and structure to complex, ambiguous situations.

This role is well-suited for a Microsoft-focused generalist who can independently investigate issues, identify root causes, and drive solutions from start to finish.

Key Responsibilities

  • Lead deep-dive troubleshooting and resolution of advanced Microsoft Teams issues, including audio/video quality, connectivity, call performance, and Teams Phone functionality.
  • Analyze and resolve Windows 10/11 endpoint issues related to configurations, imaging, and Active Directory dependencies.
  • Identify underlying causes of inconsistent or intermittent user impact and implement long-term, sustainable fixes.
  • Review and optimize endpoint imaging standards, configuration baselines, and Microsoft 365 tenant configurations.
  • Collaborate closely with infrastructure, architecture, and cross-functional IT teams to implement corrective actions.
  • Support ongoing Windows 11 deployment efforts and broader Microsoft 365 optimization initiatives.
  • Document technical findings, implemented solutions, and preventative best practices.
  • Provide strategic recommendations to improve endpoint stability, performance, and user experience across collaboration platforms.

Required Experience

  • Proven experience troubleshooting complex Microsoft Teams issues in enterprise environments.
  • Hands-on engineering and administration expertise with Microsoft 365 / Office 365.
  • Strong understanding of Active Directory, including group policies and identity dependencies.
  • Experience with Windows 10/11 imaging, endpoint configuration, and device management processes.
  • Ability to diagnose issues affecting specific user groups (e.g., policy conflicts, profile corruption, AD sync inconsistencies, tenant configuration drift).
  • Demonstrated ability to work independently, prioritize effectively, and shape technical direction.

Preferred Qualifications

  • Experience with PC migration utilities (e.g., PC Mover).
  • Background supporting multi-site or distributed enterprise environments.
  • Prior experience in endpoint engineering or using endpoint analytics tools.
Publishing Pay Range: $50.00 – $60.00 Hourly 

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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