Network Access Engineer (DOCSIS)

Job ID: 113003
Location: Greenwood Village, Colorado  [Remote]
Category: Infrastructure
Employment Type: Contract
Date Added: 07/09/2026
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We are seeking a dedicated Network Access Engineer to support the deployment and stabilization of cutting-edge Distributed Access Architecture (DAA) systems. This role offers a unique opportunity to be at the forefront of network transformation, ensuring seamless service delivery and customer satisfaction in a fast-paced, dynamic environment.

Key Responsibilities:

  • Play a critical role in supporting post-deployment DAA system cutovers, ensuring network stability and reliability.
  • Collaborate closely with infrastructure, service operations, and field teams to troubleshoot node, DOCSIS, and video service issues arising after customer migrations.
  • Provide real-time operational support and technical guidance to field personnel, assisting with complex problem resolution.
  • Identify recurring technical issues, document incidents, and work with engineering teams to implement long-term corrective actions.
  • Maintain clear, consistent communication across shifts to ensure seamless handoffs, effective knowledge sharing, and smooth operations.
  • Contribute to continuous improvement efforts through detailed documentation and analysis of troubleshooting efforts and resolutions.

Qualifications & Skills:

  • Strong critical thinking, problem-solving, and organizational skills with a process-oriented mindset.
  • Excellent written and verbal communication skills in English.
  • Proficiency with network monitoring tools, troubleshooting software, and general computer literacy.
  • Experience with device configuration, network troubleshooting, and operational support within Video or DOCSIS environments.
  • Knowledge of video transport, encryption, conditional access systems, and network core concepts.
  • Ability to make sound technical decisions under pressure and adapt to evolving priorities.

Preferred Certifications & Knowledge:

  • Experience with CMTS/DOCSIS operations is preferred but not mandatory.
  • Understanding of analog transmission lines, fiber optics, and electronic theory.
  • Familiarity with DOCSIS modulation profiles, provisioning components such as TFTP, TOD, and CM files.
  • Awareness of DOCSIS standards, CCAP, and access network platforms.

Publishing Pay Rate: $45.00 -$50.00 USD Hourly
This is a fully remote role and can be performed from any approved location within the United States.
 

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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