Endpoint Performance Engineer

Job ID: 113229
Location: Topeka, Kansas  [On-Site]
Category: Infrastructure
Employment Type: Contract
Date Added: 08/05/2026
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Overview:
Join our dynamic team as an MS Teams Endpoint Performance Engineer, where you'll play a pivotal role in optimizing collaboration tools and endpoint performance within a high-profile enterprise setting. Ideal candidates are technically adept, proactive problem-solvers with a passion for ensuring seamless user experiences—particularly for our senior leadership. This is an excellent opportunity for seasoned professionals eager to leverage their expertise in a collaborative environment with significant visibility and impact.

Key Responsibilities:

  • Diagnose and resolve complex Microsoft Teams issues, including audio/video quality problems, connectivity disruptions, call quality degradation, and collaboration challenges, ensuring peak performance across the organization.
  • Manage and troubleshoot Windows endpoints (Windows 10 & 11), including OS configuration, group policies, user profiles, and Active Directory integration, to maintain optimal system health.
  • Analyze workstation performance metrics related to CPU, GPU, memory, and overall system resources, identifying and resolving bottlenecks.
  • Support Dell hardware troubleshooting, including desktops and laptops, to swiftly identify and resolve hardware and performance issues.
  • Optimize SCCM imaging and deployment processes, ensuring standardized, efficient endpoint provisioning and updates across the enterprise.
  • Investigate user-specific and group-wide issues, including tenant-level, policy, profile, and configuration discrepancies, proposing sustainable solutions.
  • Collaborate closely with Infrastructure, Desktop Engineering, and Systems Architecture teams to develop and implement solutions that enhance overall system performance and reliability.
  • Assist during Windows 11 migrations and support Microsoft 365 optimization initiatives to streamline enterprise productivity tools.
  • Create detailed documentation, best practices, and process improvements to reduce recurring issues and elevate user experience.
  • Provide high-touch technical support and guidance to executive leadership, translating complex technical concepts into clear business language.

Qualifications:

  • Minimum of 5+ years supporting Microsoft enterprise environments with proven troubleshooting expertise.
  • Extensive Microsoft Teams administration and issue resolution experience.
  • Deep proficiency in Microsoft 365 and Office 365 environments.
  • Advanced Windows 10/11 endpoint administration and troubleshooting skills.
  • Hands-on experience with SCCM imaging, deployment, and endpoint management.
  • Strong Active Directory knowledge and troubleshooting skills.
  • Ability to diagnose and resolve hardware and system performance issues, including CPU, GPU, and memory utilization, with hands-on support for Dell hardware.
  • Excellent communication skills, capable of engaging effectively with C-suite and senior stakeholders.
  • Independent, innovative problem solver with a proactive approach.

Preferred Qualifications:

  • Experience supporting C-suite or executive leadership teams.
  • Familiarity with Microsoft Teams Phone environments.
  • Experience supporting Windows 11 deployment or modernization projects.
  • Knowledge of endpoint performance analytics and monitoring tools.
  • Ability to develop technical standards, documentation, and operational best practices.

Publishing Pay Range: $65.00 – $75.00 hourly 
Location: Onsite 

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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