Business Systems Analyst / Scrum Master

Role Summary
The Business Systems Analyst / Scrum Master (BSA/SM) is responsible for leading Agile delivery within a dynamic technology environment. This role involves facilitating team processes, translating complex business needs into clear requirements, and ensuring successful project execution. The individual collaborates across cross-functional teams to drive planning, requirements discovery, and continuous improvement initiatives, including applying practical AI/ML strategies to enhance delivery outcomes.

Responsibilities

• Lead stakeholder discovery sessions to define project objectives, scope, success metrics, and translate needs into epics, features, and user stories with detailed acceptance criteria.
• Manage and prioritize the product backlog, maintaining readiness for development teams, and ensuring actionable stories aligned with project goals.
• Facilitate Agile ceremonies, coach team members on Agile best practices, and improve team throughput and predictability.
• Collaborate with technical leads to plan daily work, identify blockers early, and adjust sequencing to ensure consistent delivery flow.
• Represent the delivery team during cross-functional planning, managing dependencies, risks, and release readiness activities.
• Support Rough Order of Magnitude (ROM) estimates by gathering input from engineering, architecture, and security teams, and documenting assumptions and dependencies.
• Engage with engineering, architecture, security, and operations teams to verify solution feasibility, supportability, and compliance with SDLC and DevSecOps standards.
• Assist with release planning, deployment activities, coordination, validation, and communication, including post-release follow-up.
• Coordinate actions during critical incidents, tracking impact, documenting timelines, and ensuring timely resolution of issues.
• Continually identify opportunities to streamline processes, reduce delivery risks, and improve overall quality, performance, and operational readiness.
• Recognize and promote practical AI/ML and automation opportunities to optimize analysis, planning, reporting, and workflow efficiency.

Qualifications

• Minimum of 5 years of experience supporting technology delivery, such as Business Systems Analyst, Product Owner, Scrum Master, or related roles.
• Demonstrated ability to translate complex business needs into high-quality Agile artifacts, including epics, stories, acceptance criteria, and non-functional requirements.
• Proven Scrum Master skills: facilitation, coaching, conflict resolution, dependency management, and driving team continuous improvement.
• Strong systems-thinking capability, assessing impacts across data flows, integrations, and operational processes.
• Technical fluency with SDLC, DevSecOps, CI/CD pipelines, APIs, logging, and monitoring; able to communicate effectively with engineering teams.
• Practical knowledge of AI/ML concepts, use cases, limitations, and governance considerations, with the ability to apply this knowledge to project management.
• Proficiency with Agile management tools such as Jira, Azure DevOps, or equivalent, and ITSM tools like ServiceNow.
• Excellent communication skills, capable of preparing clear documentation, presenting to senior stakeholders, and leading cross-team discussions.
• Strong organizational skills with the ability to operate in ambiguous environments and manage conflicting priorities.

Publishing Pay Range: $54.00 – $56.00 hourly 
This role is fully remote and can be performed from an approved location.