Computer Client Support Analyst

Job ID: 113289
Location: Sacramento, California  [On-Site]
Category: Infrastructure
Employment Type: Contract
Date Added: 08/13/2026
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Role Summary
The Computer Client Support Analyst provides essential Tier 1 technical assistance within an enterprise environment. This role involves troubleshooting and resolving desktop, mobile, network, and peripheral hardware and software issues. The position supports a continuous operations environment and contributes to service desk improvements through effective incident management and customer service.

Responsibilities

  • Provide Tier 1 desktop and technical support for end-users across the organization.
  • Troubleshoot hardware, software, network, and peripheral device issues.
  • Diagnose and resolve incidents related to computers, mobile devices, and applications following established procedures.
  • Escalate complex technical issues to appropriate specialized teams or resources.
  • Communicate with support personnel during system outages, updates, and critical incidents.
  • Support after-hours operations by engaging on-call resources for urgent and business-critical issues.
  • Maintain active communication with team members and document incident tickets and work orders based on priority and impact.
  • Participate in continuous improvement initiatives to enhance service desk processes and workflows.
  • Follow established policies, standards, run books, and playbooks to ensure compliance and consistency.
  • Monitor alarms, alerts, and network devices via automated tools to proactively identify issues and prevent disruptions.

Qualifications

  • High school diploma, GED, or equivalent required.
  • Minimum of one year of experience in an IT service desk or help desk role.
  • Hands-on experience supporting Microsoft Office Suite, Windows operating systems, and enterprise network environments.
  • Proven troubleshooting skills for hardware, software, and peripheral devices.
  • Strong organizational and communication skills, both verbal and written.
  • Ability to work independently and collaboratively within a team.
  • Basic knowledge of TCP/IP networking, operational processes, and enterprise IT systems.
  • Availability to support varied shifts and work in a 24/7 operations environment.
  • Must be legally authorized to work in the United States.

Publishing Pay Range: $18.00 – $20.00 hourly

Location: On-site

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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