Route – IT Clerical Support 

Role Summary
This role involves managing high-volume telecommunications tasks related to toll-free line provisioning, plan management, and network configurations. The candidate will support large-scale projects, including the setup of thousands of toll-free lines, route point modifications, and system updates, requiring attention to detail and efficiency. This position offers a fully remote work environment with flexibility and the opportunity to work on complex technical projects within the telecommunications industry.

Responsibilities

• Assist in the setup and configuration of toll-free lines across multiple accounts, ensuring accurate routing and plan assignments.
• Process high-volume order intake, including adding new toll-free lines, updating SDOP (route points), and modifying existing plans.
• Perform work based on business submissions, often across multiple ADV F accounts, requiring duplication and validation of work.
• Support major projects such as the setup of 17,000 toll-free lines for Medicaid and retirement open enrollment, including creating new plans or adding branches to existing plans.
• Manage AVPN installations, including changing route points and creating new terms for Amazon links via spreadsheets.
• Create and maintain Amazon-specific branches for improved call center and chatbot support, scaling the infrastructure as needed.
• Update toll-free lines with INFOPACK features through spreadsheet-modified orders, handling large data volumes efficiently.
• Collaborate with the Route-IT team to batch large orders and optimize plan management within system limitations.
• Examine existing plans to eliminate unnecessary schedules and routing plans, especially for large-scale events.
• Maintain detailed records of work performed, ensuring accuracy and compliance with project timelines and technical specifications.

Qualifications

• Prior experience managing telecommunications provisioning, toll-free line configuration, or similar high-volume order processing.
• Knowledge of SDOP, TDM PACR, and related telecommunications routing systems.
• Ability to interpret and process spreadsheets for bulk updates and changes.
• Strong organizational skills with the capacity to handle multiple projects simultaneously.
• Excellent attention to detail and problem-solving skills in technical environments.
• Availability to work full-time hours in a remote setting.
• In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire. Candidates must be legally authorized to work in the United States without employer sponsorship, now or in the future
• Familiarity with telecommunications terminology and network architecture is preferred.
• Ability to collaborate effectively with cross-functional teams and adapt to changing project requirements.

Publishing Pay Range: $38.00 – $40.00 hourly

• This is a fully remote role and can be performed from any approved location within the United States.