Senior UX Specialist

Job ID: 113710
Location: Kearneysville, West Virginia  [Remote]
Category: App/Dev
Employment Type: Contract
Date Added: 09/30/2026

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Role Summary

The Senior UX Specialist supports mission-critical software modernization initiatives within a complex enterprise environment. This role leads user experience activities, including user research, journey mapping, requirements definition, usability testing, and accessibility. The position collaborates with cross-functional teams to develop intuitive and accessible digital solutions that align with human-centered design principles and applicable accessibility standards.

Responsibilities

  • Lead user experience activities, including research, design recommendations, and requirements gathering.
  • Develop and document standardized processes for UX research, journey mapping, and requirements definition to promote consistency across projects.
  • Conduct user research and stakeholder interviews and develop user personas to inform product and development decisions.
  • Design, map, and document end-to-end user journeys to identify pain points and translate findings into actionable software requirements.
  • Conduct usability testing on applications and prototypes, analyze user feedback, and recommend improvements to interfaces and workflows.
  • Support compliance with applicable accessibility requirements and standards, including Section 508 and WCAG.
  • Collaborate with cross-functional teams, including product delivery, engineering, and systems architecture, to support user-centered design implementation.
  • Advocate for end users by translating complex business and operational workflows into clear, functional digital experiences.
  • Develop and maintain standardized UX workflows and documentation to support consistent and scalable design practices.
  • Communicate design strategies, research findings, recommendations, and project progress to stakeholders.

Qualifications

  • High school diploma or equivalent with 6 to 9 years of relevant experience, or an equivalent combination of education and relevant experience.
  • Demonstrated experience in UX design, user research, or digital strategy within complex enterprise environments.
  • Experience developing user personas, conducting user and stakeholder interviews, and mapping complex user journeys.
  • Experience planning and conducting usability testing for applications or prototypes.
  • Strong knowledge of human-centered design principles and their application within Agile and Scrum environments.
  • Strong verbal and written communication skills, including experience documenting design frameworks, research findings, and presentations.
  • Ability to obtain and maintain the required Public Trust determination.
  • Experience with UX/UI design and prototyping tools such as Figma, Adobe XD, or Axure.
  • Experience collaborating with development teams to balance technical feasibility, business requirements, and user needs.
  • Working knowledge of accessibility requirements and standards, including Section 508 and WCAG.

Publishing Pay Range: USD $100,000.00 – USD $125,000.00 Annually

This is a fully remote role and can be performed from any approved location within the United States.