IPAD Support Technician – Desktop

Job ID: 113980
Location: Pineville , Kentucky  [On-Site]
Category: Infrastructure
Employment Type: Contract
Date Added: 11/13/2026
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Role Summary

This role provides one-on-one technical support during scheduled enterprise iPad setup and refresh appointments. The position guides users through device enrollment, connectivity, authentication, application installation, and managed-device configuration. The successful candidate delivers patient, professional support while following detailed checklists and accurately documenting completed work, exceptions, and escalations.

Responsibilities

  • Guide users step by step through scheduled enterprise iPad setup and refresh appointments.
  • Assist with device enrollment, Wi-Fi connectivity, and managed-device setup.
  • Configure Microsoft Company Portal, multifactor authentication (MFA), and Microsoft Authenticator.
  • Install and validate required business applications, user logins, and device access.
  • Configure home screens to support business use.
  • Troubleshoot basic connectivity, authentication, application, and device-management issues.
  • Follow detailed checklists to complete setup and refresh activities accurately.
  • Document completed work, exceptions, and escalations.
  • Provide professional, patient, one-on-one support to users with varying levels of technical experience.

Qualifications

  • Strong working knowledge of Apple iPads and iOS/iPadOS.
  • Experience supporting multifactor authentication (MFA), Microsoft Authenticator, Microsoft Company Portal, and managed devices.
  • Ability to install, configure, and validate business applications.
  • Strong troubleshooting skills related to connectivity, authentication, and device-management issues.
  • Ability to follow detailed checklists and accurately document completed work or escalations.
  • Professional, patient, and comfortable providing one-on-one user support.
  • Experience with enterprise mobile device management is preferred.
  • Availability to work on-site in Pineville, Kentucky, for the duration of the assignment.

Publishing Pay Range: $39.00 – $40.50 Hourly

This position is based in office and requires employee to work on-site.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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