Resident Engineer | Grand Rapids, MI

Job ID: 113986
Location: Grand Rapids, Michigan  [On-Site]
Category: Infrastructure
Employment Type: Contract
Date Added: 11/13/2026
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Role Summary

The Network Operations Resident Engineer provides proactive and reactive technical support for a large-scale enterprise networking environment. This customer-facing role supports daily network operations, technology transformation initiatives, lifecycle management, production changes, and strategic projects. The engineer serves as a trusted technical advisor across Mist WAN Assurance, Session Smart Router (SSR), SD-WAN, Mist Wireless, enterprise routing, and network performance optimization. Success in this role requires strong technical expertise, operational discipline, analytical ability, and effective communication with technical and non-technical stakeholders.

Responsibilities

  • Serve as a technical advisor and subject matter expert for Mist WAN Assurance, SSR, SD-WAN, and Mist Wireless technologies.
  • Design, deploy, configure, operate, and troubleshoot Mist-managed WAN Edge and SSR-based SD-WAN solutions.
  • Configure and support routing, application policies, traffic steering, path selection, high availability, and site connectivity.
  • Operate, monitor, troubleshoot, and optimize Mist Wireless environments, including authentication, roaming, RF performance, and client connectivity.
  • Use Marvis Virtual Network Assistant, Service Level Expectations (SLEs), insights, events, alerts, and telemetry to investigate network and user-experience issues.
  • Troubleshoot complex issues across WAN, SD-WAN, routing, wireless, authentication, roaming, RF, and application connectivity.
  • Apply networking fundamentals to diagnose BGP, OSPF, TCP/IP, LAN/WAN connectivity, routing policies, VLANs, DHCP, and DNS issues.
  • Support production changes, maintenance activities, software upgrades, incident resolution, technical escalations, and root-cause investigations.
  • Collaborate with customer engineering and operations teams, support organizations, and engineering resources to resolve complex technical issues.
  • Create technical documentation, implementation procedures, operational guidance, and troubleshooting materials while providing knowledge transfer and mentoring.

Qualifications

  • Bachelor’s or master’s degree in computer science, computer engineering, electrical engineering, information technology, or equivalent practical experience.
  • 6–10 years of experience in enterprise networking, network engineering, consulting, or related technical roles.
  • Demonstrated hands-on experience supporting complex enterprise network environments.
  • Advanced hands-on knowledge of Mist WAN Assurance and WAN Edge technologies.
  • Strong experience with Session Smart Router, including deployment, configuration, routing, traffic flows, high availability, multiple WAN paths, monitoring, maintenance, and troubleshooting.
  • Strong understanding of SD-WAN architectures, including underlay and overlay networks, application-aware traffic steering, path selection, resiliency, high availability, and site-to-site connectivity.
  • Hands-on experience with Mist Wireless, including WLAN configuration and operations, authentication, roaming, RF troubleshooting, client connectivity, and performance optimization.
  • Experience using Marvis Virtual Network Assistant, Mist AI-driven operations, SLEs, insights, events, alerts, and telemetry.
  • Strong knowledge of BGP, OSPF, TCP/IP, VLANs, routing policies, DHCP, and DNS, with the ability to troubleshoot multi-domain network issues.
  • Excellent analytical, problem-solving, communication, documentation, and technical leadership skills, with the ability to work independently in a customer-facing environment. Knowledge of Mist Wired Assurance and Juniper EX switching is desirable.

Publishing Pay Range: $80.00 – $86.00 hourly

This position is based in office and requires employee to work on-site.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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