Genesys Cloud Specialist

Job ID: 109905
Location: St. Louis, MO  [Remote]
Salary: $70.00 - $75.00 USD Hourly
Category: Infrastructure
Employment Type: Contract
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Job Description:
Our client is currently seeking a highly skilled and experienced Genesys Cloud Specialist to join their team. This role involves hands-on troubleshooting, updates, configurations, and patching of Genesys Cloud Contact Center solutions. The ideal candidate will have a robust background in cloud contact centers and a strong track record in managing Genesys Cloud environments. This position requires flexibility in shift patterns, with options to work either early morning, night, or regular daytime shifts. This is a remote position, allowing you to work from anywhere.

Responsibilities:

  • Perform detailed troubleshooting, regular updates, and effective configurations within the Genesys Cloud platform.
  • Provide advanced Tier III level support for PCCE (Packaged Contact Center Enterprise) environments.
  • Work collaboratively with cross-functional teams to ensure seamless integration and optimal operation of contact center solutions.
  • Monitor system performance continuously and execute necessary optimizations to guarantee high availability and reliability.
  • Assist in the architectural design and implementation of new features and functionalities within the Genesys Cloud platform.
  • Develop, update, and maintain comprehensive documentation regarding system configurations, operational processes, and troubleshooting procedures.
  • Offer training and ongoing support to both internal team members and external clients on the Genesys Cloud platform.
  • Stay informed on the latest industry trends and advancements in cloud contact center technologies and Genesys Cloud updates.

Qualifications:
  • Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent professional experience.
  • Minimum of 4 years of experience in cloud contact center operations and support.
  • At least 2 years of hands-on expertise with Genesys Cloud, including system troubleshooting and configuration.
  • Proven ability in PCCE Tier III level support.
  • Experience with voice/UC (Unified Communications) technologies is preferred.
  • Exceptional problem-solving skills and meticulous attention to detail.
  • Strong interpersonal and communication skills, capable of working in a collaborative remote environment.
  • Ability to work independently with minimal supervision.
  • Relevant certifications in Genesys Cloud or related technologies are advantageous.
  • Flexibility to work assigned shifts: 5:00 PM – 3:00 AM, 2:00 AM – 12:00 PM, or 7:00 AM – 5:00 PM.


About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn't just a tagline – it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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