Workstation Support Technician

Job Description:
Our client is seeking a highly skilled Workstation Support Technician to join their team. This role is crucial for ensuring the optimal functioning of computer workstations and related equipment across various departments. The successful candidate will be responsible for providing comprehensive technical support, resolving hardware and software issues, and maintaining a reliable IT environment. This position offers a dynamic work setting, primarily office-based with occasional on-site visits required. The role demands a proactive approach to system maintenance and a keen ability to diagnose and troubleshoot technical problems efficiently.

Responsibilities:

• Install, configure, and maintain hardware and software components to ensure optimal workstation performance.
• Provide prompt and effective support to end-users, addressing and resolving issues through various communication channels such as in-person, remote, email, and phone.
• Diagnose and troubleshoot hardware, software, and network connectivity issues, ensuring minimal downtime and disruption to operations.
• Assist in the setup and configuration of new workstations, including the installation of necessary applications and user settings.
• Maintain an accurate inventory of hardware and manage documentation related to issue resolution and system configurations.
• Educate users on basic troubleshooting and best practices to enhance their day-to-day operations and interaction with technology.
• Contribute to the development and updating of system documentation and user guides to support staff training and knowledge sharing.

• High school diploma or equivalent required; an associate or bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
• Minimum of two years of experience in a workstation support or technical support role.
• Strong technical acumen with proficiency in managing Windows environments and resolving related issues.
• Excellent problem-solving skills and the ability to perform under pressure in a fast-paced environment.
• Strong communication skills with the ability to provide clear instructions and support to both technical and non-technical users.
• Familiarity with DNS, Active Directory, and VPN configurations.
• Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician are advantageous.
• Ability to lift and transport computer equipment weighing up to 70 pounds.
• Customer service experience and a team-oriented attitude with a capability to work independently as needed.