Software Support Analyst

Job ID: 110729
Location: Houston, TX  [Flex]
Category: PMO/BA
Employment Type: Direct Hire
Date Added: 08/01/2025
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Job Description:
Our client is seeking a Software Support Analyst to join their IT team, focusing on software support, network troubleshooting, and client interaction. This role requires a professional with a strong background in IT support and customer service, capable of managing software systems and providing exceptional support to end-users. The position involves a blend of on-site and remote work, offering a flexible work environment. The candidate will be instrumental in implementing software solutions and providing training and support to enhance user experiences.

Responsibilities:

  • Provide installation and setup assistance for software systems and modules to ensure optimal functionality.
  • Maintain and troubleshoot issues related to client/server software and desktop hardware to minimize downtime.
  • Conduct rigorous testing of software applications to ensure reliability and performance.
  • Deliver end-user training and create technical guides and training materials to enhance user competence and confidence.
  • Offer phone support to end-users, addressing a variety of technical issues with patience and professionalism.
  • Identify, research, and resolve technical problems related to hardware and software using advanced troubleshooting skills.
  • Document, track, and monitor problems to ensure timely resolutions and maintain high service quality.
  • Assist with special projects related to IT support as required, demonstrating flexibility and teamwork.

Qualifications:
  • Bachelor’s Degree in Information Technology or related field, or equivalent professional experience.
  • Minimum of three years of experience in the Information Technology field.
  • At least two years of experience providing phone support in an IT environment.
  • Experience with on-site software implementation is highly desirable.
  • Proficient in SQL Server installation and troubleshooting.
  • Exceptional written and verbal communication skills.
  • Ability to type 50 words per minute by touch.
  • Advanced problem-solving skills and a strong customer service orientation.
  • Knowledge of Microsoft Office Suite and basic network troubleshooting procedures.
  • Pharmacy experience is preferred but not mandatory.


Pay Range: $65K – $75K Annually

This position offers a hybrid schedule, with time split between the office and remote work.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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