Technology Support Specialist

Job ID: 110880
Location: New Orleans, LA  [On-Site]
Category: Infrastructure
Employment Type: Direct Hire
Date Added: 08/22/2025
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Job Description:
Our client is seeking a highly skilled and experienced Technology Support Specialist to join their dynamic team in New Orleans, LA. This vital role is responsible for configuring and maintaining user-support services and software, exploring innovative solutions, and providing guidance and training to users and staff. The ideal candidate will be an integral part of a growing technical customer service group, demonstrating both independent and collaborative problem-solving skills in a high-energy environment.

Responsibilities:
  • Efficiently respond to support-related emails, phone calls, and other communications.
  • Maintain and configure enterprise user-support services and software.
  • Identify and integrate innovative services and software to enhance user support.
  • Provide instruction and training users and support staff on new and existing technologies.
  • Coordinate support activities with team leaders and other staff members.
  • Supervise, train, and mentor student staff in their assigned duties.
  • Work collaboratively within an interdisciplinary team to achieve organizational goals.

Qualifications:
  • High School Diploma/equivalent with nine years of experience in server support and public computing facilities, or a Bachelor's degree with three years of related experience.
  • Proficient in managing both Windows or Macintosh operating systems and Microsoft Office Suite.
  • Strong understanding of Internet-related applications and protocols (e.g., email clients, FTP clients, Web Browsers, IP addressing, subnetting, and 802.11).
  • Excellent communication, interpersonal, and presentation skills.
  • Ability to communicate effectively with both non-technical end-users and technical staff.
  • Demonstrated commitment to providing outstanding customer service.
  • Proven analytical and problem-solving abilities.
  • Self-motivated, detail-oriented, and organized.
  • Capability to work independently as well as part of a team.
  • Ability to promptly resolve hardware and software issues.

Pay Range: $60K – $70K Annually

This position is based in office and requires employee to work on-site.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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