Technical Support Specialist

Job ID: 111127
Location: Anaheim, CA  [On-Site]
Category: Other
Employment Type: Contract
Date Added: 09/30/2025
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Job Description:
Our client is seeking a highly skilled and dedicated Technical Support Specialist to join their dynamic team. This role is pivotal in assisting businesses to implement and maintain sophisticated electronic payment processing systems and related software. The successful candidate will be instrumental in troubleshooting customer issues, facilitating software installations, and ensuring a seamless experience for both new and existing customers.

Responsibilities:
  • Provide first-line technical support via phone, email, or screen sharing to address customer queries and issues.
  • Troubleshoot issues related to software, payment processing, and system integrations promptly.
  • Guide new customers through the software installation process and provide post-implementation training to ensure successful adoption.
  • Escalate complex technical issues to the development or QA teams as required.
  • Maintain accurate documentation of all customer interactions, track issue resolution progress in CRM systems, and provide constructive feedback on software defects.
  • Collaborate with project managers to ensure timely completion of client projects and meet all project deadlines.
  • Conduct internal training sessions to enhance team members' product knowledge and troubleshooting skills.

Qualifications:
  • Bachelor’s degree in Computer Science, Information Systems, or a related technical field.
  • Minimum of 1 year of experience in technical support, customer service, or a similar role.
  • Strong proficiency in SQL and experience with Microsoft SQL Server Management Studio.
  • Experience working with ERP systems such as Dynamics GP, Dynamics 365, or Oracle.
  • Familiarity with CRM tools including Dynamics CRM, Jira, or HubSpot.
  • Knowledge of networking principles, payment processing systems, and PCI-DSS compliance.
  • Proficient in using screen sharing tools like Webex, GoToMeeting, or similar software.
  • Exceptional problem-solving skills and the ability to work effectively both independently and as part of a team.
  • Excellent organizational and time management skills, with the capability to handle multiple tasks simultaneously.
  • Strong written and verbal communication skills.

Pay Range: $28.00 – $32.00 Hourly

This position is based in office and requires the employee to work on-site.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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