Empowering Retail Excellence: Call Manager System Upgrades for Over 4,600 Stores
In the ever-changing world of technology, keeping phone systems updated is crucial, especially in consumer and retail settings where communication is key. This case study highlights the efforts of a top technology solution integrator company in upgrading call manager system upgrades for a multinational retail corporation. As technology evolves swiftly, regular upgrades are essential to ensure seamless communication and minimize disruptions in the fast-paced consumer and retail sectors. This case study explores the challenges, solutions, and outcomes in the pursuit of adapting phone systems to meet the dynamic needs of the technology-driven consumer and retail industry.
CHALLENGE:
A technology solution integrator accepted a multi-million-dollar project with a prominent American multinational retail corporation. Tasked with upgrading the Interactive Voice Response (IVR) and Communications Manager Express (CME) software, the challenge was executing this complex overhaul for over 4,600 retail and pharmacy stores within a 6- month time frame. The hurdle included not only the need for technical specifications to be developed and loaded onto new hardware in a timely manner but also the critical requirement for night-time implementation to prevent store disruptions.
SOLUTION:
In response to this intricate challenge, the technology solutions integrator partnered with GDH. GDH’s Professional Services team introduced a tailored solution—the Project Services team model. This comprehensive approach involved deploying a specialized team of 26 Network Engineers, Administrators, and Project Managers to facilitate the IVR/CME software upgrade. The team created network configuration files, deployed new configurations, Quality Assurance Tested and Validated solutions.
Operating in teams across different shifts to cover various geographic regions, GDH not only provided the essential technical expertise but also offered the physical infrastructure required for housing the team. The entire Project Services team was also priced into an easily manageable, flat-rate billing model, ensuring budgetary convenience for the technology solution integrator.
RESULT:
The implementation of GDH’s integrated Project Services team demonstrated remarkable efficiency. Within a mere 2-3 weeks, GDH’s Professional Service team successfully established and onboarded the specialized team, assuming comprehensive Project Management responsibilities from initiation to completion. The seamless execution of the IVR/CME software upgrade showcased the integration of technical expertise and strategic planning, culminating in a successful project outcome.
- Onboarded the Coordinated Team Solutions Within a Remarkably Short Timeframe
- Flat-rate Billing Model
- Customer-centric Approach with Night-time Implementation
- Upgraded Call Manager System to New Hardware for Over 4,600 Stores
Achieve seamless technology upgrades with GDH’s specialized project services team. For one major U.S. retail corporation, GDH provided the expertise and infrastructure to implement a complex call management system upgrade across 4,600 locations, minimizing disruption and maximizing efficiency.
Contact us today to discover how GDH can streamline your technology transformations.
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