GDH Experts Deliver Cost Savings & Efficiency in Fastest Tech Rollout for the Hospitality Industry


Upgrading software systems for large organizations can be a huge undertaking, not just from the systems perspective, but also from a human resource perspective. All system upgrades need to be agile especially for a company with thousands of locations and tens of thousands of employees.

When GDH was tasked with upgrading the outdated property management system of a major global hospitality chain, they hit the ground running. Rising to the challenge, GDH was able to implement one of the fastest property management migrations, with nearly 2,000 hotels already migrated and 3,000+ more property migrations expected by the end of the year.

colleagues discussing cost savings and efficiency with GDH experts

CHALLENGE:

When a major hospitality company decided to upgrade their property management system, they soon found a huge problem – they didn’t have a team in place to effectively implement the upgrade. They needed help and GDH was asked to find talent to help support a major migration from an outdated, hardware-based property management system to a cloud-based online system for a large international hotel chain with thousands of locations.

Each hotel would need to be upgraded individually to the new system, with staff being trained to use the new system after the old hardware was decommissioned and the new system installed and implemented.

If conducted effectively, the migration intended to improve guest satisfaction, personalize guest services, provide targeted marketing, and handle loyalty rewards– all at a lower cost that would provide a significant savings for each property and for the brand overall.

SOLUTION:

GDH provided pre-implementation team who knew or would learn the existing system and become subject matter experts on the new system. Implementation of the new system was the main task of the GDH team. In addition, GDH provided post-implementation teams to handle troubleshooting and issues as they occurred.

GDH began to work with this hotel brand early in the process, bringing in IT talent to train and work onsite to migrate the first hotels. The hotel brand had some personnel but needed to approximately double its workforce for the project.

GDH seamlessly scaled its support, sourcing talent nationwide and building a remote-ready model that increased the available candidate pool. This flexibility allowed GDH to maintain momentum and meet aggressive project timelines, even as the scope of work grew.

In addition to implementation support, GDH also provided post-launch troubleshooting and issue resolution teams, ensuring system stability and consistent user support throughout the migration process.

RESULT:

GDH’s implementation teams were successful because they allowed new hires to familiarize themselves with all aspects of the migration and join the team that best fit their strengths and interests. This kept engagement high throughout the project and
maximized the effectiveness of each team.

Teams became more efficient as they completed more migrations and streamlined their methods, which helped to accelerate the project. The timeline of the project has seen a ramp up from proof of concept with 3,000+ migrations.

The increase in output from remote work led to one of the fastest known hospitality property management migrations. The rollout was so successful that the global hospitality chain received a prestigious award from Hotel Visionary.

  • 3,000+ Hotels Migrated Since Start of Project
  • Training Time Reduced From 40+ Hours to 4 Hours
  • Hardware Costs Reduced 10x
  • One of the Fastest Technology Rollouts Ever in Hospitality


Facing a large-scale software upgrade? Need fast, efficient system upgrades? GDH delivers lightning-fast migrations and comprehensive training, slashing costs and boosting satisfaction

Contact us today to discover how we can streamline your system migration, reduce costs, and enhance operational efficiency.

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