Builder Service Representative
Job ID: 110828
Location: Oklahoma City , OK [Flex]
Category: Other
Employment Type: Contract
Date Added: 08/19/2025
Our client is seeking a dedicated and skilled Builder Service Representative to join their team. This role is pivotal in providing top-notch customer service and support to our clients within the energy sector. The ideal candidate will act as the principal point of contact for builders and growth-based customers, handling a variety of tasks from order intake to account management. This position offers a hybrid schedule, allowing for flexibility between office and remote work.
Responsibilities:
- Act as the primary point-of-contact for builders and customers regarding growth-based inquiries through phone, email, and web communications.
- Manage order intake, provide status updates, communicate schedule availability, and set up new customer accounts for services and meter sets.
- Utilize various systems such as Banner, Microsoft Dynamics, and Maximo to research and reconcile customer order activities.
- Collaborate with internal teams such as engineering, scheduling, and field operations to facilitate customer needs.
- Maintain comprehensive logs and records including service orders, new meter sets, and customer correspondence requiring follow-up.
- Compile and prepare reports and correspondence related to customer assistance, complaints, and account verifications.
- Ensure exceptional customer service delivery by responding promptly and accurately to customer inquiries and feedback.
- Maintain a positive attitude and meet productivity goals while navigating a demanding and changing work environment.
Qualifications:
- Proven experience in a customer service role, preferably within the energy or utilities sector.
- Strong ability to communicate effectively and respectfully in both verbal and written forms.
- Experience with CRM and order management systems, such as Microsoft Dynamics or similar platforms.
- Demonstrated ability to multi-task and manage time effectively, with acute attention to detail.
- Strong organizational and problem-solving skills with a customer-focused orientation.
- Comfortable working with computer and web-based applications.
- Polished phone demeanor with excellent tone and etiquette.
- Ability to work collaboratively in a team environment as well as independently.
- Must be reliable with a track record of good attendance.
Pay Range: $20.00 – $22.00 Hourly
This position offers a hybrid schedule, allowing for flexibility between office and remote work.