Customer Success Manager

Job ID: 111587
Location: Austin, Texas  [Flex]
Category: PMO/BA
Employment Type: Contract
Date Added: 12/05/2025
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We are seeking a highly skilled Customer Success Manager to join a dynamic team within a leading global technology environment. This technical role is designed for an experienced program manager with a proven track record in customer-facing leadership, program governance, and cross-functional team management. The successful candidate will be responsible for driving the adoption and utilization of advanced technology solutions and services across multiple regions, ensuring premium customer satisfaction and value realization. This position offers a hybrid schedule, with time split between the office and remote work, and is structured as a long-term contract opportunity.

Responsibilities

  • Serve as the primary Customer Experience (CX) point of contact for premium accounts, taking end-to-end ownership of customer success and program outcomes.
  • Manage the entire program lifecycle, including initiation, planning, execution, monitoring, and closure, to achieve strategic organizational goals.
  • Develop and implement strategies to drive successful adoption and utilization of technology solutions and services, ensuring maximum value realization for customers.
  • Establish and execute robust program governance frameworks to facilitate effective decision-making and transparent reporting on program outcomes, technology adoption, and financial status.
  • Oversee and coordinate resources across delivery, technical support, customer success, renewals, and external partners to ensure seamless execution and customer satisfaction.
  • Monitor and manage program risks and issues, proactively addressing and mitigating challenges to ensure successful delivery.
  • Facilitate open communication with stakeholders, including technical and operational leaders and executives, ensuring alignment and timely updates on program progress and outcomes.
  • Lead, mentor, and guide cross-functional teams within a matrix environment, fostering skill development and continuous improvement through training and development initiatives.

Qualifications

  • Bachelor’s degree with a minimum of 12 years of experience in project or program management, or a master’s degree with at least 8 years of relevant experience.
  • Advanced project management certification required (PMP or equivalent); Agile certification is preferred.
  • Minimum of 5 years of direct customer-facing experience managing complex, multi-technology programs.
  • Demonstrated experience collaborating with both customer-employed and external partners in a global, cross-functional environment.
  • Proficiency in program and project management methodologies, including financial and performance reporting, risk management, and procurement processes.
  • Strong familiarity with contract management and a commitment to achieving high customer satisfaction.
  • Exceptional leadership, self-management, and communication skills, with the ability to influence and guide diverse teams.
  • Advanced analytical and critical thinking skills, with the ability to develop creative solutions and drive complex projects informed by current business trends.
  • Fluency in English and the local business language, with strong written and verbal communication abilities.
  • Proficiency with Microsoft Project, Excel, Word, PowerPoint, and PMO governance tools.

Pay Range: $70.00 – $80.00 Hourly
This position offers a hybrid schedule, with time split between the office and remote work.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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