Five9 Cloud Engineer

Job ID: 110614
Location: Lenexa, KS  [On-Site]
Category: Infrastructure
Employment Type: Contract
Date Added: 07/17/2025
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Job Description:
Our client is seeking a highly skilled and experienced Communications Engineer to join their dynamic team. This role is pivotal in administering and enhancing cloud-based contact center solutions, focusing on platforms such as Five9 and Microsoft Teams Phone. The position is ideal for candidates who thrive in a technically demanding environment and are proficient in managing complex telecommunication systems. This role can be based in Kansas City or St. Louis, and possibly other markets with approval.

Responsibilities:
  • Administer, configure, and maintain the Five9 contact center platform, focusing on IVA, IVR, and ACD systems.
  • Handle administration of Microsoft Teams Phone, including call routing and licensing adjustments.
  • Conduct in-depth troubleshooting across various platforms including carriers, SIP, Five9, Teams Phone, and desktop environments.
  • Develop and optimize call flows and track call metrics to provide insightful operational reports.
  • Implement and manage integrations between Five9, Salesforce, Pindrop, and other enterprise applications using REST APIs.
  • Stay updated with system enhancements and updates, ensuring optimal performance and educating stakeholders on new features.
  • Assist in Telecom Expense Management (TEM), focusing on budgeting, forecasting, and cost optimization strategies.
  • Mentor and train Tier 1 and Tier 2 support engineers, enhancing team expertise and system coverage.

Qualifications:
  • Bachelor’s degree in Computer Science, Telecommunications, or a related field, or equivalent practical experience.
  • Minimum of 3 years of experience in administering Five9 contact center solutions.
  • At least 1 year of experience in managing Microsoft Teams Phone.
  • Proven ability to perform advanced troubleshooting across various telecommunication platforms.
  • Experience in developing custom reports and managing integrations using REST APIs.
  • Proficiency in JavaScript, HTML/CSS for agent scripting and interface customization.
  • Knowledge of SQL and external reporting tools such as Power BI for data analysis.
  • Strong project management skills and the ability to handle multiple tasks simultaneously.
  • Excellent verbal and written communication skills.
  • Technical certifications related to Five9, Microsoft Teams, VoIP, or cloud contact center solutions are preferred.

Pay Range: $55.00 – $65.00 per hour

This position is based in office and requires the employee to work on-site.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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