Help Desk Tech
Job ID: 110903
Location: Yukon, OK [Flex]
Category: Infrastructure
Employment Type: Contract
Date Added: 08/29/2025
Our client is seeking a highly skilled and motivated Help Desk I/II Tech to join their dynamic IT support team. This role is ideal for someone who thrives in a fast-paced environment and is committed to providing excellent IT support and customer service. As the first point of contact for all IT-related inquiries, the successful candidate will handle both Level I and Level II support tasks, ensuring efficient operation and resolution of all IT issues.
Responsibilities:
- Serve as the initial point of contact for all IT support requests, including issues related to hardware, software, networking, and more.
- Provide first-line support for basic IT issues such as password resets, software installations, and network connectivity problems.
- Log and track all support requests and incidents accurately in the ticketing system, ensuring clear documentation of all interactions and troubleshooting steps.
- Escalate complex issues to Level II support or specialized IT teams as needed, maintaining communication with users and ensuring timely resolution.
- Perform remote troubleshooting and provide guidance on common desktop applications like Microsoft Office and Google Workspace.
- Assist with the setup and onboarding of new employees, including account creation, equipment setup, and initial training on IT systems and protocols.
- Support the maintenance and management of IT infrastructure, including servers, VPN connections, and network access controls.
- Participate in root-cause analysis and incident response for significant service disruptions or outages, contributing to continuous improvement of IT services.
Qualifications:
- Proven experience in IT support, particularly in a help desk or service desk role.
- Strong understanding of IT systems, including hardware, software, and networking fundamentals.
- Experience with operating systems such as Windows and macOS, and familiarity with mobile platforms like iOS and Android.
- Excellent problem-solving skills and the ability to troubleshoot and resolve a variety of IT issues.
- Strong communication skills, capable of explaining technical issues clearly to non-technical users.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
- Experience with ticketing systems such as ServiceNow or JIRA, and familiarity with ITIL best practices.
- IT certifications such as CompTIA A+, Network+, or ITIL are highly desirable.
- Previous experience with Active Directory, Microsoft Office 365, and Exchange is preferred.
- Knowledge of cloud-based systems like AWS or Azure, and endpoint management tools such as SCCM or JAMF, is a plus.
Pay Range: $18.00 – $24.00 Hourly
This position offers a hybrid schedule, with time split between the office and remote work.