Helpdesk Analyst
Job ID: 110192
Location: Siloam Springs, AR [Flex]
Salary: $15.00 - $20.00/hour
Category: Infrastructure
Employment Type: Contract
Our client is currently seeking a skilled and proactive Helpdesk Analyst to join their dynamic IT team. This role is pivotal in providing first-line support and resolving technical issues for end-users, ensuring efficient operation, and minimizing downtime. The successful candidate will be instrumental in supporting desktop systems, mobile devices, and network management. This is a full-time position that offers a challenging yet rewarding environment where you can improve your technical skills extensively.
Responsibilities:
- Resolve desktop level issues and provide technical support for end-users on software, hardware, and network-related problems.
- Manage user accounts, including setups, changes, and password resets within Microsoft Active Directory/Entra environments.
- Support and troubleshoot issues with Microsoft Exchange/365 and SQL databases, including basic SQL query handling.
- Install and configure computer hardware, software, systems, networks, printers, and scanners.
- Plan and undertake scheduled maintenance upgrades and security backups of hardware and software systems.
- Assist in setting up and managing audio-visual equipment for presentations or conferences as needed.
- Provide support for Cisco Unified Communications systems and manage basic network troubleshooting related to routers and switches.
- Ensure all technical issues are logged and updated accordingly in the issue tracking system and escalate issues as required.
Qualifications:
- Proven experience as a Helpdesk Analyst, IT Support Technician, or similar role in an IT environment.
- Strong understanding of computer systems (Windows/MacOS), mobile devices, and other tech products.
- Familiarity with Microsoft Windows Server environments and network configurations (subnetting, routing).
- Ability to manage multiple tasks simultaneously and thrive in a fast-paced environment.
- Excellent problem-solving skills and the ability to think logically and analytically.
- Strong interpersonal skills and the ability to communicate effectively with a variety of end-users.
- Experience with Cisco products, including wireless technology and firewalls, is highly desirable.
- Basic knowledge of SQL and database management systems.
- Self-motivated with a keen interest in technology and continuous learning.