IT Support Analyst

Job ID: 113115
Location: Smyrna, GA  [Remote]
Category: Infrastructure
Employment Type: Contract
Date Added: 07/28/2026
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Role Summary
This position involves providing technical support for content management systems, particularly in the areas of electronic content management (ECMs), eCTD publishing, and product registration. It is a mid-level role that requires managing incident resolution, system upgrades, and supporting validation and qualification activities. The role demands collaboration with global teams and a focus on delivering high-quality support to stakeholders.

Responsibilities

  • Provide day-to-day second-level support for incident management, including queue management and timely resolution of issues
  • Act as subject matter expert and technical authority for the DocuBridge publishing platform, assessing release notes, coordinating upgrades, and resolving system-related issues
  • Support and participate in project activities such as installation, qualification, and release cycles
  • Assist in qualification activities by writing and executing installation and operational qualification scripts
  • Collaborate effectively with global teams and stakeholders to ensure smooth system operation and support
  • Acquire and expand technical skills related to content management, application integration, and validation processes
  • Support a global user base, troubleshooting system issues and providing user guidance
  • Maintain documentation related to system processes, upgrades, and incident resolution
  • Assist with other system support duties as needed, including support of additional applications and tools
  • Contribute to continuous improvements in support processes and technical knowledge base

Qualifications

  • Proven experience in supporting content management systems, especially in the pharmaceutical or regulatory industry, with at least 3 years in eCTD publishing and product registration support
  • Strong technical background, including system administration experience with cloud (SaaS) and on-premises applications
  • Proficiency with REST API, application integration technologies, and database management (Oracle, MSSQL)
  • Experience with Digital Content Management tools such as Veeva Vault RIM and Quality, or Lorenz DocuBridge knowledge is a plus
  • Certification in Veeva Vault Administration is advantageous
  • Familiarity with Computer Systems Validation and Validation documentation processes
  • Ability to troubleshoot and resolve technical issues independently and efficiently
  • Excellent verbal and written communication skills in English
  • Strong collaboration and teamwork skills to work with international teams and vendors
  • Self-motivated, proactive, with strong customer focus and a sense of urgency
  • Flexible attitude toward work assignments and eagerness to learn new technologies

Publishing Pay Range: $40.00 – $47.00 hourly

This is a fully remote role and can be performed from any approved location within the United States.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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