Jira Configuration Expert & Agile Standards Lead

Role Summary
The Jira Configuration Expert and Agile Standards Lead is a senior-level role responsible for optimizing and governing Jira platforms to support enterprise-wide agile delivery. This individual will define, implement, and standardize agile processes and best practices across multiple teams, ensuring Jira serves as a reliable system of record for delivery activities. The role requires a strategic thinker with deep technical Jira knowledge and a strong understanding of Agile methodologies, able to translate frameworks into scalable, repeatable configurations and processes that enhance visibility, accountability, and collaboration.

Responsibilities

• Define and implement enterprise Agile standards, playbooks, and best practices across multiple teams, ensuring consistency in Agile execution and Jira configurations.
• Translate Agile frameworks into Jira workflows, roadmaps, governance models, and structured practices; socialize and promote these across teams.
• Collaborate with leadership to develop Agile artifacts such as definitions of done, backlog standards, and PI planning structures, driving continuous improvement efforts.
• Serve as the primary Jira configuration authority, owning workflows, dashboards, permissions, and governance structures to support cross-functional delivery.
• Design and maintain scalable Jira platforms, including JQL filters, project setups, boards, and roadmaps, ensuring data integrity and alignment to Agile processes.
• Manage Jira dashboards and reports to communicate project status, risks, dependencies, and blockers to leadership effectively.
• Ensure high data quality across Jira, including consistent use of acceptance criteria and other standards, to enable reliable reporting and decision-making.
• Leverage Confluence for tracking work efforts and linking to Jira tickets to enhance traceability and documentation.
• Utilize Generative AI tools to automate routine tasks, improve configuration quality, and support Agile process development.
• Provide training, onboarding, and ongoing support to teams to foster effective Jira utilization and Agile adoption.

Qualifications

• Extensive experience administering Jira at scale in complex, multi-project environments, including permission schemes and issue security.
• Proven ability to define, operationalize, and scale Agile practices within Jira, including PI planning and roadmap configuration.
• Strong hands-on expertise with Jira workflows, JQL, automation tools (e.g., ScriptRunner, Jira Automation), APIs, and bulk update functionalities.
• Demonstrated success designing Jira data models (issue types, fields, taxonomies) and dashboards to support reporting and leadership visibility.
• Experience leveraging Generative AI tools (e.g., Gemini) for automating Jira administration tasks and improving workflow quality.
• Ability to manage multiple workstreams, prioritize tasks, and deliver results in fast-paced environments.
• Strong stakeholder management skills, with experience working with leadership, engineering, and government teams.
• Excellent communication skills, capable of translating technical concepts into clear, actionable insights for diverse audiences.
• Familiarity with federal programs or health services, such as DHMS or DHA, is preferred but not required.
• In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire. Candidates must be legally authorized to work in the United States.

Publishing Pay Range: $60.00 – $62.00 hourly

This is a fully remote role and can be performed from an approved location.