Network Support Services Specialist

Job ID: 110386
Location: Plano, TX  [Remote]
Salary: $60.00 - $65.00 per hour
Category: Infrastructure
Employment Type: Contract
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Job Description:
Our client is seeking a highly skilled and experienced Network Support Specialist to join their IT team. This role involves providing advanced network support services to enhance staff capabilities for both project work and routine operational tasks. The position is crucial for maintaining the integrity and efficiency of the network infrastructure. The ideal candidate will have expert knowledge in various network technologies and systems, particularly Cisco and Palo Alto Networks products. This is a contract position with the potential for a term of up to four years, operating within standard business hours from Monday to Friday, aligned with Eastern Time.

Responsibilities:
  • Provide expert configuration and troubleshooting support for Cisco hardware including switches and routers.
  • Manage and optimize Palo Alto Next Generation Firewalls and Cisco ISE implementations.
  • Develop and maintain comprehensive infrastructure documentation for support, compliance, and disaster recovery purposes.
  • Act as a Subject Matter Expert (SME) for the IT team, offering guidance and leadership on network-related projects and decisions.
  • Design and support network architectures involving technologies such as MPLS, Private IP, TLS, and SIP.
  • Handle Data Center technologies including storage solutions (FC, FCIP), virtualization environments (VMWare), Nexus, and Cisco UCS.
  • Lead and support proof-of-concept efforts to test new network technologies and solutions before full-scale implementation.

Qualifications:
  • Cisco certifications are mandatory.
  • Minimum of 10 years of experience in network engineering.
  • At least 5 years of experience specifically with Palo Alto NGFW.
  • Proven ability to create and manage detailed technical documentation.
  • Availability to work standard business hours in Eastern Time and participate in on-call rotation for after-hours support.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills, capable of working effectively in a team environment.
  • Experience with wireless networking, MPLS, Private IP, TLS, and SIP is highly desirable.
  • Knowledge of virtualization technologies and Data Center operations including Nexus and Cisco UCS.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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