Service Desk

Job ID: 110369
Location: Garden City, TX  [On-Site]
Salary: $30.00 - $40.00 Hourly
Category: Infrastructure
Employment Type: Contract
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Job Description:
GDH is hiring a highly skilled and motivated Service Desk Technician to work with our client. The L2/L3 Service Desk Technician will provide IT support for employees and contractors. Candidates should have a mix of technical and customer service skills and be enthusiastic about technology and helping people. 

Principle Responsibilities and Duties:
Responsibilities will include but not be limited to the following items:

  • Provide remote and onsite support for all IT requests
  • Receive tickets via email (not the phone)
  • Troubleshoot and resolve IT issues via phone, web and in-person channels
  • Possess the skills necessary to resolve tickets without escalation
  • Troubleshoot and resolves issues with Windows, Office 365, Active Directory, Group Policy
  • Configure hardware as part of the on-boarding process
  • Support audio and video equipment in conference rooms
  • Log and track requests in the ticketing system
  • Follow up on outstanding requests and ensure timely resolution
  • Partner with other technology professionals and business personnel to discuss the impact of incidents on products and services
  • Manage and monitor internal assets to ensure accurate inventory records
Knowledge and Skills:
  • Some college work towards a BS in Computer Science, Engineering, MIS or equivalent work experience.
  • Preferably 5+ years in a professional environment, ideally working directly with or for an IT organization.
  • Proficiency with relevant business systems, operating systems, and servers.   
  • Knowledgeable about telecom systems, audio/video systems, and desktop applications
  • Possesses knowledge of networking concepts (e.g. Systems, Protocols, Directory Services)
  • Skilled in light programming, scripting, project management of various sized initiatives, and troubleshooting a wide range of technology-related systems
  • Prior experience in Oil & Gas is a plus
  • Strong logical and analytical thinker
  • Highly personable approach particularly with respect to phone support
  • Attention to detail
  • Able to find root causes of problems and quickly determine efficient solutions
  • Can anticipate risks and mitigate in the moment
  • Comfortable under high-stress and exhibits poise and focus
  • Strong verbal and written communication skills
  • Able to work independently

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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