Service Desk Associate

Job ID: 111368
Location: Bartlesville, Oklahoma  [On-Site]
Category: Infrastructure
Employment Type: Contract
Date Added: 11/06/2025
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We are currently seeking a highly skilled and service-oriented IT Support Specialist to join our dynamic team. This role is pivotal in providing top-notch technical assistance to end users, ensuring timely resolution of issues, and maintaining high standards of customer service across all support channels. The ideal candidate will be based on-site, playing a crucial role in supporting our daily IT operations.

Responsibilities

  • Respond to incoming support requests via phone, chat, email, and support tickets in a courteous and professional manner.
  • Build strong working relationships with key operators, IT colleagues, and end users to deliver exceptional service.
  • Prioritize and schedule support requests based on urgency and impact.
  • Escalate complex issues to senior technicians or specialized teams as needed.
  • Utilize diagnostic tools and utilities to troubleshoot hardware and software problems.
  • Gain and maintain proficiency in the organization’s supported software and hardware systems.
  • Perform hands-on technical tasks including software installation and upgrades, hardware setup, system configuration, and file backup implementation.
  • Conduct routine preventative maintenance on workstations, printers, and peripheral devices.
  • Follow up with users to ensure resolution and satisfaction post-support.
  • Create and maintain user support documentation, including Knowledge Base articles and FAQs.

Qualifications

  • 1–3 years of relevant experience in IT support or a related technical role.
  • Strong communication skills and a customer-focused mindset.
  • Demonstrated ability to provide technical, functional, and administrative support.
  • General understanding of departmental systems, terminology, and procedures.
  • Capable of performing routine tasks independently and solving basic technical issues.
  • Proven track record of maintaining high service standards in a similar environment.
  • Experience with various diagnostic tools and IT support software.
  • Ability to work effectively in a team and manage multiple priorities.
  • High school diploma or equivalent; further certification in IT or related field is preferred.
  • Authorized to work in the specified location without sponsorship.

Pay Range: $16.00-$20.00 Hourly

This position is based in office and requires employee to work on-site.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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