Service Desk Technician

Job ID: 110822
Location: Tulsa , OK  [Flex]
Category: Infrastructure
Employment Type: Contract
Date Added: 08/19/2025
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Job Description:
Our client is seeking a highly skilled and customer service-oriented Service Desk Tech I to join their team. This role involves providing first-level support through taking calls and handling the resulting incidents or service requests, using the incident management and request fulfillment processes in line with the service desk objectives. The position is dynamic and requires an individual with excellent troubleshooting abilities and a passion for providing exceptional customer service.

Responsibilities:
  • Answer incoming phone calls for technical support including but not limited to Microsoft Office suite issues, network configuration, and web browser add-ins.
  • Provide support for printing issues, mobile devices, and utilize remote tools such as Bomgar to connect to client machines for troubleshooting.
  • Respond to emails and voicemails concerning support queries and ensure all communications are logged and tracked.
  • Engage in thorough documentation of all work performed within the ticketing system (ServiceNow).
  • Install software via SCCM and ensure proper configuration and setup.
  • Assist in virus and malware removal and provide guidance on prevention and best practices.
  • Occasionally required to work overtime to assist the team in coverage due to vacation and illness, though this is not a regular expectation.

Qualifications:
  • Minimum of 2 years of experience on a Service Desk or in Desktop Services.
  • Proven ability to configure and troubleshoot mobile devices (iOS, Android, etc.).
  • Strong working knowledge of Windows 10 and Office 365 suite.
  • Some experience in technical writing for knowledge base article creation.
  • Familiarity with Active Directory tasks such as changing passwords, unlocking accounts, and managing group membership.
  • Understanding of SCCM for installing packages and verification.
  • Excellent communication skills, both written and verbal, are essential.
  • Must be able to provide exceptional customer service and support.
  • Ability to work effectively in a team and independently when required.

Pay Range: $20.00 – $22.00 Hourly

This position offers a hybrid schedule, with time split between the office and remote work.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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