Software Asset Management Analyst

Job ID: 112850
Location: St. Louis, Missouri  [Remote]
Category: Infrastructure
Employment Type: Contract
Date Added: 06/15/2026
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Role Summary

A highly skilled Software Asset Management (SAM) Analyst is sought to manage software entitlements, licenses, and access governance within an IT Asset Management team. This role demands immediate contribution, with the capacity to handle the entire scope of software license compliance, request fulfillment, and reporting from day one. The ideal candidate will possess extensive hands-on experience with SAM processes and tools, ensuring accurate license allocation and proactive optimization.

Responsibilities

  • Manage all software asset management requests through ServiceNow, including triaging, fulfilling, and documenting entitlements, access, and true-up adjustments.
  • Oversee user provisioning, license management, and access requests within Microsoft Admin Center and Adobe Admin Console.
  • Maintain accurate records of software inventories, entitlements, and renewal schedules, ensuring compliance with licensing agreements.
  • Generate and analyze reports on license usage, compliance, and optimization opportunities using Power BI and Excel.
  • Track and coordinate software renewals, OEM bundles, and contracts, collaborating with procurement teams.
  • Develop dashboards to monitor license deployment, expiration timelines, and cost efficiency metrics.
  • Support internal audits and contribute to continuous improvement initiatives by refining SOPs and workflows.
  • Escalate complex licensing issues or anomalies with good judgment, ensuring prompt resolution.
  • Contribute to the development of licensing process documentation, KPIs, and best practices for the organization.
  • Proactively identify opportunities for license reharvesting and cost savings, supporting savings campaigns and process enhancements.

Qualifications

  • Several years of dedicated experience in Software Asset Management or IT Asset Management roles, with a focus on license compliance and entitlement management.
  • Proficiency in ServiceNow ticketing system, especially in workflow management, entitlement creation, and reclamation activities.
  • Deep understanding of Microsoft licensing models, including M365, EA/CSP, and experience managing licenses via Microsoft Admin Center.
  • Extensive experience with Adobe licensing, particularly Creative Cloud for Enterprise and Adobe Admin Console.
  • Strong analytical skills, with expertise in Excel (PivotTables, Power Query) and Power BI for data analysis and reporting.
  • Solid knowledge of software licensing models such as per-device, named-user, SaaS, concurrent, and metric-based.
  • Effective communication skills, capable of engaging with technical teams and non-technical stakeholders.
  • Ability to work independently and manage high-volume tickets alongside strategic analysis.
  • Demonstrated initiative and professionalism, with a focus on accuracy, compliance, and continuous process improvement.
  • Optional but advantageous: certifications (CSAM, CITAM, ISO 19770), discovery tools (SCCM, Intune, Flexera), scripting skills (PowerShell, Python), familiarity with ITIL v4, and experience with other tier-1 publishers like IBM, Oracle, or Salesforce.

Publishing Pay Range: $45.00 – $50.00 USD Hourly

This is a fully remote role and can be performed from an approved location.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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