Technical Consulting Engineer – Optical

Job ID: 110762
Location: Richardson, TX  [On-Site]
Category: Other
Employment Type: Contract
Date Added: 08/06/2025
Apply Now
Back to Search

Apply Now

Fill out the form below to submit your information for this opportunity. Please upload your resume as a doc, pdf, rtf or txt file. Your information will be processed as soon as possible.


 
 
 
 
 
(Word, PDF, RTF, TXT)
Apply Now
* Required field.
Job Description:
Our client is seeking a highly skilled Technical Consulting Engineer with a strong background in Optical and Data/IP technologies to join their dynamic team. This full-time role will be based in Richardson, TX, and involves providing second and third level technical support to premium customers. The successful candidate will be part of a team that is instrumental in providing solutions and support across various Optical platforms, contributing significantly to customer satisfaction and loyalty.

Responsibilities:
  • Provide expert level technical support for Optical and Data/IP technologies to customers, partners, and internal teams.
  • Utilize advanced analytical skills to diagnose and resolve product and network issues of moderate to high complexity.
  • Work collaboratively with a global team to support customers on a 24/7 basis, ensuring rapid resolution of issues.
  • Develop and deliver training sessions and intellectual property materials to enhance team capabilities and knowledge.
  • Act as a primary point of contact for resolving complex network problems for large accounts.
  • Use complex lab setups to effectively recreate and solve customer problems.
  • Document and report product defects and collaborate with engineering teams to ensure timely resolution.
  • Mentor and provide guidance to junior engineers, enhancing team performance and expertise.

Qualifications:
  • Minimum of 5 years of experience with Optical technologies such as SONET, DWDM, OC, SDH, ML, MSTP, etc.
  • Proven expertise in troubleshooting and resolving issues related to Optical Networking/DWDM Equipment.
  • Strong analytical skills and the ability to identify and resolve complex network issues.
  • Excellent communication skills, capable of effectively articulating technical information in both verbal and written forms.
  • Experience working with cross-functional teams and managing critical customer issues.
  • Proficiency in database management and Unix systems.
  • Relevant certifications such as CCNA, CCNP, or higher networking certifications are highly desirable.
  • Bachelor’s degree in Computer Science, Electrical Engineering, or a related field, or equivalent practical experience.
  • Ability to work on-site as required by the role’s demands.
  • Commitment to continuous professional development and learning.

Pay Range: $50.00 – $60.00 hourly

This position is based in office and requires the employee to work on-site.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

Apply Now
View All Jobs

Similar Jobs

Software Engineer
Richardson, TX  [On-Site]
Job Description: Our client is seeking a highly skilled and experienced Software Engineer to join their team. This role focuses on the development and maintenance of a high-speed network protocol decoder engine used for deep packet inspection of network flows exceeding 20 Gbps. The successful...

StarLIMS Developer / Support Analysis
Phoenix , AZ  [Remote]
Job Description: Our client is seeking a highly skilled and experienced StarLIMS Developer / Support Analyst for a 12-month contract role. This position is ideal for candidates who are local to Arizona or in the Desert Southwest, closely aligned with the Arizona time zone. The role involves up to...

Network Administrator
Houston, TX  [Flex]
Job Description: Our client is seeking a highly skilled and experienced Network Administrator/Engineer to join their team. In this role, you will be responsible for the design, installation, configuration, support, and security of their enterprise and hybrid network infrastructure. The ideal...

Network Consultant (Palo Alto)
Apex, NC  [Remote]
Job Description: Our client is seeking a highly skilled and experienced Senior Network/Palo Alto Consultant to join their team. This role involves collaborating as part of a team that is engaged in activities concerning Network/Micro/Application Segmentation on the Palo Alto firewall integrated...

Project Manager
Little Rock, AR  [On-Site]
Job Description: Our client is seeking a highly organized and detail-oriented Project Coordinator / Junior Project Manager to support the implementation of a new ServiceNow ITSM solution. This role is based in Little Rock, AR, and is a contract position with a duration of 4-6 months, starting as...