ServiceNow MID Server Administrator

Job ID: 113491
Location: Alexandria, Virginia  [Remote]
Category: App/Dev
Employment Type: Contract
Date Added: 09/02/2026
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Role Summary
The ServiceNow MID Server Administrator is a technical expert responsible for deploying, configuring, and maintaining ServiceNow MID Servers to ensure secure and reliable communication between the ServiceNow platform and on-premises or cloud-based infrastructure. This role supports critical ITOM capabilities such as Discovery, Service Mapping, Event Management, and integrations, contributing to accurate CMDB data and platform performance. The position involves collaboration with infrastructure, network, and cybersecurity teams to uphold system security, stability, and automation across enterprise environments.

Responsibilities

  • Install, configure, and maintain ServiceNow MID Servers across multiple environments to support discovery and integrations.
  • Monitor the health, performance, and availability of MID Servers to ensure stable operations.
  • Manage lifecycle activities including upgrades, patches, hotfixes, and security certificate renewals.
  • Troubleshoot connectivity, credential, firewall, routing, and communication issues related to MID Server functionality.
  • Configure and support ServiceNow Discovery by managing schedules, credentials, IP ranges, and network access requirements.
  • Collaborate with infrastructure, network, cybersecurity, and server teams to ensure MID Server compliance and operational effectiveness.
  • Maintain integrations between ServiceNow and enterprise tools such as MECM/SCCM, Tanium, SolarWinds, SNMP devices, Active Directory, and cloud platforms.
  • Develop and update operational procedures, technical documentation, SOPs, and knowledge articles related to MID Server operations.
  • Monitor logs and system metrics to identify performance issues, failures, and data quality problems.
  • Assist with firewall configurations, DNS setup, service account management, and certificate handling to support platform security and connectivity.

Qualifications

  • High School diploma with 9+ years of related experience or equivalent technical experience.
  • DoD 8570 IAT Level II certification (Security+ CE, CySA+, CCNA Security).
  • Proven experience deploying, configuring, maintaining, and troubleshooting ServiceNow MID Servers in complex enterprise environments.
  • Strong understanding of ITOM workflows, Discovery schedules, and CMDB data management.
  • Operational knowledge of secure communication protocols, firewall requirements, and certificate management.
  • Experience troubleshooting credential issues (Active Directory, SNMP, SSH, WMI), network boundaries, and multi-domain environments.
  • Proficiency in monitoring infrastructure health and performing root cause analysis from logs and metrics.
  • Foundational knowledge of enterprise serialization, Windows/Linux server administration, network protocols, and cloud environments.
  • Ability to work collaboratively with cross-functional teams to meet security and operational standards.
  • This position requires eligibility for a U.S. Government security clearance. In accordance with federal law, U.S. citizenship is required.

Publishing Pay Range: $50.00 – $52.00 hourly

This is a fully remote role and can be performed from an approved location.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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