Associate Help Desk Specialist II

Job ID: 112999
Location: Houston, Texas  [On-Site]
Category: Other
Employment Type: Contract
Date Added: 07/07/2026
Apply Now
Back to Search

Apply Now

Fill out the form below to submit your information for this opportunity. Please upload your resume as a doc, pdf, rtf or txt file. Your information will be processed as soon as possible.


 
 
 
 
 
(Word, PDF, RTF, TXT)
⚠Notice: Job application forms are locked until Analytics cookies are accepted for fraud prevention tracking. Please click the cookie settings banner to unlock.
* Required field.

Role Summary
The Senior Support Center Specialist role is a contract, with a potential for conversion. This position requires providing high-quality technical support to end users, addressing a range of hardware, software, and connectivity issues. The specialist serves as a frontline support representative, ensuring timely problem resolution and excellent customer service while supporting IT projects and process enhancements.

Responsibilities

  • Serve as the initial point of contact for customer technical issues via phone and email, delivering clear and effective communication.
  • Apply strong customer service skills to meet or exceed end-user expectations.
  • Accurately record, document, update, and close incidents and service requests in the ticketing system.
  • Recommend and implement process improvements to enhance team efficiency and service quality.
  • Assist in developing, mentoring, and training team members on support procedures.
  • Escalate unresolved incidents to the appropriate support levels, providing detailed issue descriptions.
  • Respond to inquiries, troubleshooting local, network, and application-related problems for end users.
  • Perform advanced diagnosis of hardware, software, and connectivity issues.
  • Collaborate with IT teams on hardware/software upgrades, testing, and special projects.
  • Create and maintain knowledge base articles, procedures, and documentation to facilitate issue resolution.
  • Follow up with end users to confirm satisfactory resolution of issues and maintain ongoing communication.
  • Manage a high-volume caseload efficiently, providing prompt and professional support.
  • Work flexible hours, including after-hours, weekends, and holidays, as needed for support coverage.

Qualifications

  • Minimum of 5 years of experience in support desk or technical support roles.
  • Proven ability to achieve high first-contact resolution rates.
  • At least 5 years supporting and troubleshooting network connectivity.
  • Working knowledge of ITSM systems, remote support tools, Windows 10/11, and Microsoft 365.
  • Experience providing remote support via Citrix and VPN technologies.
  • Strong verbal and written communication skills tailored for client-facing support.
  • Advanced troubleshooting, problem-solving, and multitasking abilities.
  • Excellent customer service orientation with a commitment to high-quality support.
  • Willingness to work after hours, including weekends and holidays, as needed.

Publishing Pay Range: $30.00 – $32.00 hourly
This position is based in office and requires employee to work on-site.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

Apply Now
View All Jobs

Similar Jobs

Technical Program Manager
San Jose, CA  [Remote]
Role Summary This technical program manager role is responsible for overseeing large-scale software development and testing projects within a dynamic technology environment. The position requires a strategic leader capable of managing multiple programs, aligning cross-functional teams, and ensuring...

Field Cable Technician
Los Angeles, California  [On-Site]
Role Summary The Cable Technician position involves supporting the installation, testing, and documentation of structured cabling systems essential for ICT infrastructure. This role covers the full project lifecycle, from pathway preparation to system certification and project closeout, ensuring...

Technical Operations Manager (TOM)
Washington, District Of Columbia  [Hybrid]
We are seeking a Technical Operations Manager (TOM) to lead the strategic development and execution of cyberspace workforce initiatives. In this pivotal role, you will leverage your extensive cyber experience to shape workforce plans, strategies, and guidance that ensure our personnel are equipped,...

Security Analyst – Shift Lead
Washington, District Of Columbia  [Hybrid]
Role Summary This position involves advanced security intrusion detection and cybersecurity analysis, focusing on log examination, event review, and security monitoring. The role requires senior-level expertise in managing security operations, leading shift teams, and utilizing SIEM tools to...

Portfolio Manager (Supporting Central and East Regions)
St. Louis, Missouri  [Remote]
We’re seeking a talented Portfolio Manager to oversee a high-performing team of Program and Project Managers, driving the successful delivery of impactful programs that align with our clients’ strategic objectives. This pivotal role offers the chance to shape portfolio governance, foster...