Customer Service- Call Center Mortgage Support

Role Summary

This position provides high-volume customer service support in a fast-paced call center environment, with a focus on mortgage servicing inquiries. The role is responsible for handling inbound customer calls efficiently and professionally while providing accurate information and a positive customer experience. This is a temporary staffing position with the potential for continued employment based on business needs and performance.

Responsibilities

• Manage and respond to a high volume of inbound customer calls related to mortgage servicing.
• Provide accurate information and assist with resolving customer inquiries while maintaining established quality and service standards.
• Document customer interactions accurately and in accordance with company policies and procedures.
• Collaborate with team members to meet established call center metrics and service-level expectations.
• Follow applicable compliance, privacy, and confidentiality requirements related to mortgage servicing and customer information.
• Support team coverage and operational transitions to help maintain a consistent customer experience.
• Participate in required training to stay current on company procedures, systems, and applicable mortgage servicing standards.
• Assist with additional customer service responsibilities as assigned.
• Maintain professional, respectful, and customer-focused communication during all interactions.
• Contribute to a collaborative team environment focused on service quality, operational goals, and customer satisfaction.

Qualifications

• Previous customer service or call center experience required; mortgage servicing experience is preferred.
• Demonstrated ability to effectively manage a high volume of customer interactions.
• Strong verbal communication, active listening, and problem-solving skills.
• Ability to work effectively in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to meet the position's established start date and training requirements.
• Must be legally authorized to work in the United States.
• Ability to work 100% onsite at the Irving, Texas location.
• Demonstrated dependability, accountability, and ability to meet established performance expectations.
• Ability to work the required call center schedule and accommodate business-related scheduling needs.
• Experience with mortgage servicing processes or related industry knowledge is preferred.

Publishing Pay Range: $18.00-$19.00

This position is based in office and requires employee to work on-site.