NOC Technician
Job ID: 108581
Location: Montgomery, AL [On-Site]
Salary: $15.00 - $20.00 USD Hourly
Category: Infrastructure
Employment Type: Contract
| Position Description | About GDH At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn't just a tagline – it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs. Who We Are: GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service. Benefits of Working for GDH:
Job Description: GDH is hiring an NOC Technicians to work with our client. This is an entry level position with our Network Operation Center. NOC Technicians provide monitoring services for all LAN/WAN data circuits. Monitor communications networks and equipment, and other systems to recognize alarms, alerts and faults, and respond to the observed problems so that service or equipment faults are reported immediately following standard Infrastructure Monitoring and Management procedures. This position is responsible for maintaining professional and creditable relationships with network vendors, state agencies, and OIT personnel to enhance customer service and facilitate problem resolution. Creates and updates information in ServiceNow application such as incidents, requests, problems, configuration items, change requests, knowledge documents, to provide scheduling, remediation, resolution information and/or status updates in a timely and accurate manner. Follow-up via phone and/or in-person conversation with all customers of assigned tickets before ticket is resolved to ensure client satisfaction with resolution. Provides technical support using CA Spectrum, CA Performance Center, Solar Winds, TruView, Splunk and ServiceNow. |
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| Skills Required | Learner/entry level role. 6-12 months knowledge and/or experience with LAN/WAN maintenance and support. 6-12 months call center/service desk experience. Good customer service skills. Experience and/or knowledge of voice and data circuits including troubleshooting and research. Experience and/or knowledge of incident ticketing systems (Service Now, Remedy, etc.). | |
| Skills Preferred | ||
| Experience Required | Typically has 6 -12 months of IT work experience or college equivalent coursework in infrastructure/network environments. | |
| Experience Preferred | ||
| Education Required | High School Diploma or GED. | |
| Education Preferred | Some college and/or associate's degree in an IT field. | |
| Additional Information | 3rd shift – 12 am – 8 am. Some Weekends |
