R&D Labs (IT) Service Delivery Lead

Job ID: 112416
Location: Davie, Florida  [Hybrid]
Category: PMO/BA
Employment Type: Contract
Date Added: 04/14/2026
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Role Summary
This senior IT service delivery role is responsible for overseeing the operational technology and scientific lab environments within a research and development setting. The position requires strategic leadership in managing IT infrastructure, supporting lab systems, and ensuring seamless service delivery aligned with ITIL practices. The role involves coordinating technical teams and vendors to implement secure, scalable solutions that support innovation and regulatory compliance.

Responsibilities

  • Own day to day IT service delivery for R&D labs, including incident, request, problem, and change management aligned to ITIL processes with SLA accountability.
  • Serve as the site technologist, translating R&D strategic objectives into robust lab and shop-floor IT solutions.
  • Lead technical teams and vendors to ensure the successful implementation of system solutions, providing technical guidance even if not directly hands on.
  • Support and maintain lab infrastructure, including networks, servers, backups, and system baselines, ensuring compliance with cybersecurity and regulatory standards.
  • Manage and support lab instrumentation, workstations, segmented/ICE networks, firewalls, and IT/OT integration efforts.
  • Provide technical oversight for Linux based environments and support cross-domain operations and systems.
  • Collaborate with cross-functional teams—Lab Operations, Quality, Engineering, Cybersecurity—to deliver solutions that meet business needs and compliance standards.
  • Maintain clear communication with stakeholders to provide transparency on service status, issues, and resolutions.
  • Drive continuous improvement initiatives through standardization, automation, and process optimization.
  • Develop and maintain documentation such as runbooks, knowledge articles, and process documentation to ensure consistent service delivery.

Qualifications

  • Minimum of 6 years’ experience in IT service delivery or operations within R&D, scientific, or operational technology environments.
  • In depth knowledge of networking, firewalls, segmented/ICE environments, and lab infrastructure.
  • Experience with ITIL based service management tools such as ServiceNow and Jira.
  • Proven ability to lead and coordinate technical teams and vendors, both onsite and remote.
  • Strong communication and stakeholder management skills across technical and business audiences.
  • Demonstrated ability to connect systems and guide teams toward effective solutions.
  • Experience supporting lab instrument systems and infrastructure, including instrument workstations and lab PCs.
  • Familiarity with regulated processes including audits, CAPAs, deviations, and change control.
  • Ability to support Linux based systems and provide broad technical guidance across multiple domains.

Publishing Pay Range: $48.72 – $52.19 hourly

This position offers a hybrid schedule, with time split between the office and remote work.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline – it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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