Service Desk
About GDH
At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn't just a tagline – it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.
Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.
Benefits of Working for GDH:
-
Professional Development
-
Competitive pay
-
Full health insurance
-
401k Plan
-
Holiday Pay
-
Gym Membership Reimbursement
-
Weekly Paycheck & Direct Deposit
-
& More!
Job Description: GDH is hiring a to work with our client, a . The L2/L3 Service Desk Technician will provide IT support for employees and contractors. Candidates should have a mix of technical and customer service skills and be enthusiastic about technology and helping people.
Principle Responsibilities and Duties:
Responsibilities will include but not be limited to the following items:
• Provide remote and onsite support for all IT requests
• Receive tickets via email (not the phone)
• Troubleshoot and resolve IT issues via phone, web and in-person channels
• Possess the skills necessary to resolve tickets without escalation
• Troubleshoot and resolves issues with Windows, Office 365, Active Directory, Group Policy
• Configure hardware as part of the on-boarding process
• Support audio and video equipment in conference rooms
• Log and track requests in the ticketing system
• Follow up on outstanding requests and ensure timely resolution
• Partner with other technology professionals and business personnel to discuss the impact of incidents on products and services
• Manage and monitor internal assets to ensure accurate inventory records
Knowledge and Skills:
• Some college work towards a BS in Computer Science, Engineering, MIS or equivalent work experience.
• Preferably 5+ years in a professional environment, ideally working directly with or for an IT organization.
• Proficiency with relevant business systems, operating systems, and servers.
• Knowledgeable about telecom systems, audio/video systems, and desktop applications
• Possesses knowledge of networking concepts (e.g. Systems, Protocols, Directory Services)
• Skilled in light programming, scripting, project management of various sized initiatives, and troubleshooting a wide range of technology-related systems
• Prior experience in Oil & Gas is a plus
• Strong logical and analytical thinker
• Highly personable approach particularly with respect to phone support
• Attention to detail
• Able to find root causes of problems and quickly determine efficient solutions
• Can anticipate risks and mitigate in the moment
• Comfortable under high-stress and exhibits poise and focus
• Strong verbal and written communication skills
• Able to work independently
